If our team requires you to undergo with profile verification, they will reach out to you and provide steps on how to complete it. This is part of our efforts to ensure our site continues to be a secure place for Freelancers and Clients to connect and collaborate. Please follow the steps shared by our team on the ticket so that you can complete this step. Thank you!
May you please clear your cache and cookies or log in with another browser to check if you`re able to use the verification link provided in your support ticket. Once you initiate the process our agent will follow up to guide you through the process and advise you directly about any of your concerns.
Let us know if the issue persists.
I should add I completed the video verification a couple of years ago and uploaded a copy of my passport.
Here is what happens when I click the link https://monosnap.com/file/Ko4cdLmOn2TtUrJPrDSOOZFROU4vzE
It looks like you were asked to verify your ID again and can do it by following the link shared in this support ticket. We do try to limit the number of times we ask users to verify their identity. Sometimes, however, we need to ask again. This practice is just one part of our efforts to help keep Upwork safe. Please note in the future we may ask you to verify your identity again as part of our ongoing effort to keep Upwork secure and fraud-free.
We appreciate your cooperation.
I was never sent an email requesting a video verification. Is this becuase I uploaded my ID? Is my account set up or do I still need to do the video verification? If video verification is required, how do I do it without the link(s)?