To keep the Upwork marketplace a secure place for freelancers and clients, verification is sometimes required more than once. I checked your account and it looks like our team reached out to you regarding this request. We apologize for the inconvenience this has caused.
My name is Artem. I am contacting you because I have received an invitation to video-verification BUT I can't take it because the link doesn't appear. Please let me know what way I should go through the video verification process?
Hi, I'm trying to go through a profile verification and follow the link to a video call. But this link directs me to the help page without a video call and there is no button to make it. Could you help me with this?
Please try clearing your cache and cookies or logging in with another browser to start the process.
If you`re still having problems with the verification process feel free to follow up on your ticket with number 26264850. Our team will assist you further as soon as possible, thank you.
I deleted cookies and tried to follow the link in another browser. I also did this on different devices, the result is always the same. This link leads me to the Help Center page and there is no video call.
I checked this for you and it looks like you were able to successfully complete your verification process. Feel free to follow up here if you need any further assistance.