I checked your account and can confirm that you still haven't finished the video verification process. Please follow the instructions on your ticket with number 26336628. If you have any additional questions feel free to post them on your ticket and our team will assist you further. Thank you.
The pending verification you have is not the same one that you have completed for the badge. Please follow my instructions in my previous post and one of our agents will assist you further with your verification. Thank you.
I'm trying to video verify my profile but I'm hitting nothing but dead ends. The first time I clicked the 'here' link in the email I was sent I was brought to the support page, a chat dialog opened up, and then nothing happened - apparently you can't do it on a smartphone, which wasn't apparent from the email. I went in a second time, clicked the link, and was told that I needed to disable third party cookies in order for it to work. This also wasn't mentioned before I actually encountered the issue. By the time I figured out how to do that - under two minutes - the support agent closed the chat for being idle. Now, every time I go in to click on the link, no chat window opens at all. I've followed all the suggestions for how to re-open it, all of which seem to be to go back to the email and click the link, to no avail. There's not even an option to submit a help ticket. How do I video verify? Someone please help.
I`m sorry about the inconvenience this had caused you. I can see that you have followed up on your ticket and our team will assist you further as soon as possible. Thank you.
I checked and it doesn't look like you are required to complete video verification at the moment. The team will let you know if there is a need for any verification process in the future.
It looks like you were asked to complete a video verification through Ticket# 25932118, and 25870498. Please follow the instructions noted on the ticket, or respond to the thread so that the team handling your case can assist you further, and the limitation to your account can be lifted.