I checked and it seems that you did video call with our team as per this ticket. At the moment, the verification process for ID badge can't be requested from the freelancer side. Once it's requested our team will reach out to you via ticket with detailed instructions.
At the moment you don't have any pending verifications. Once this is requested our team will reach out to you directly with detailed instructions on how to complete the verification.
At the moment, freelancers can't request this from their end. Thank you.
I got my porfile verified by making a video call and submitting an ID a month ago . Upwork team said that I successfully completed the test and gave me this blue "verified" badge.
Today I got this message
"Action required: To avoid additional account restrictions, you must complete your identity verification video call with Upwork. You can initiate this call by chatting with an agent"
This message is hanging right next to "Verified" badge that says that I passed all necessary steps.
Does anyone has it also ?
I checked your account and can confirm that this is not a bug. The verification you have been requested it's not the same as the one you`ve already completed.
Based on various indicators freelancers may occasionally be asked to verify the information on their profiles again. Please, follow the link to chat with an agent and they’ll assist you with the process further. Thank you for your cooperation. Thank you.
I checked your account and see that our team has already reached out to you regarding your account status. Please check your ticket and follow the steps they shared so you can complete the identity verification process. You can check the ticket by logging in to your account and going here. Thank you.