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Testing video chat profile verification

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Active Member
Daniel C Member Since: Sep 13, 2019
2701 of 2,951

I'm trying to video verify my profile but I'm hitting nothing but dead ends.  The first time I clicked the 'here' link in the email I was sent I was brought to the support page, a chat dialog opened up, and then nothing happened - apparently you can't do it on a smartphone, which wasn't apparent from the email.  I went in a second time, clicked the link, and was told that I needed to disable third party cookies in order for it to work.  This also wasn't mentioned before I actually encountered the issue.  By the time I figured out how to do that - under two minutes - the support agent closed the chat for being idle.  Now, every time I go in to click on the link, no chat window opens at all.  I've followed all the suggestions for how to re-open it, all of which seem to be to go back to the email and click the link, to no avail.  There's not even an option to submit a help ticket.  How do I video verify?  Someone please help.

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
2702 of 2,951

Hi Daniel,

 

I`m sorry about the inconvenience this had caused you. I can see that you have followed up on your ticket and our team will assist you further as soon as possible. Thank you.


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Active Member
Vladislav D Member Since: Sep 17, 2019
2703 of 2,951

Hello Upwork support, I want to video verify my account Smiley Happy

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Community Guru
Preston H Member Since: Nov 24, 2014
2704 of 2,951

You can not ask to do this proactively.

 

When Upwork wants you to do this, they will contact you.

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2705 of 2,951

Hi Vladislav, 

 

I checked and it doesn't look like you are required to complete video verification at the moment. The team will let you know if there is a need for any verification process in the future.


~ Bojan
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Active Member
Vikram S Member Since: Aug 1, 2019
2706 of 2,951

How long does it take for a verified account to become active again?

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
2707 of 2,951

Hi Vikram, 

It looks like you were asked to complete a video verification through Ticket# 25932118, and 25870498. Please follow the instructions noted on the ticket, or respond to the thread so that the team handling your case can assist you further, and the limitation to your account can be lifted. 


-Avery
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Active Member
Kirill S Member Since: Aug 26, 2019
2708 of 2,951

Hi Support Team!
Recently I removed to another country (for family reasons) and now work from here.
I found that I could not apply for Upwork jobs, although I did not receive any notifications or warnings.
My video verification was passed successfully last year.
I am a good freelancer and have never violated the rules of Upwork. Please clarify my situation and help me fix it, my contract is closed and now I want to be able to apply for jobs again.
Best Regards.

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
2709 of 2,951

Hi Kirill,


Our team has reached out to you via ticket to complete our short video verification process. To start the process please follow the instructions shared with you on your ticket. You can access your tickets on this Link. Our team will also reach out to you on a new ticket since your old one was closed, and assist you further. Thank you.


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Active Member
Vladyslav H Member Since: Jun 15, 2018
2710 of 2,951

Hi. Repeated request for verification video call I have received today. 25.09.2019 10.57.55.jpg

But, I had completed 2-step (including video call) ID verification process just ~ 5 September.

Is this mistake or that action will be repeat every X-time?

Thank you for reply.

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