I checked your account and can see that you have responded to the ticket already that was created for you. If you have further questions about the issue on your account you may post it on the ticket thread and the team will get back to you with more information.
I checked and it seems that you did video call with our team as per this ticket. At the moment, the verification process for ID badge can't be requested from the freelancer side. Once it's requested our team will reach out to you via ticket with detailed instructions.