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Testing video chat profile verification

scs-group
Active Member
Pavlo S Member Since: Oct 16, 2019
2751 of 3,250

Hello!
I had a video chat verification yesterday.
When I receive notification that I pass video chat verification?

Thanks,
Pavlo

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
2752 of 3,250

Hi Pavlo,

 

Our team is finishing up with their review and one of our team members will update your ticket with more details as soon as possible. Thank you.


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scs-group
Active Member
Pavlo S Member Since: Oct 16, 2019
2753 of 3,250

Thank you, Goran.
Looking forward to hearing from your team soon.

Regards,
Pavlo

lingilbert
Active Member
Eze S Member Since: Oct 18, 2019
2754 of 3,250
Hello

I have done my identity verification but haven't obtained my verification badge.
Why??
djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
2755 of 3,250

Hi Eze,

 

I checked and it seems that you did video call with our team as per this ticket. At the moment, the verification process for ID badge can't be requested from the freelancer side. Once it's requested our team will reach out to you via ticket with detailed instructions.

 

Thank you.

~ Aleksandar
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okhunjonovsh
Active Member
Shoyatbek O Member Since: Oct 24, 2019
2756 of 3,250

I can not talk to real human to video verify my account. Please help.

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
2757 of 3,250

Hi Shoyatbek,

 

At the moment you don't have any pending verifications. Once this is requested our team will reach out to you directly with detailed instructions on how to complete the verification.
At the moment, freelancers can't request this from their end. Thank you.


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okhunjonovsh
Active Member
Shoyatbek O Member Since: Oct 24, 2019
2758 of 3,250

Please, show me how to request. I can not request. Thank you.

shavarska-yarina
Active Member
Yaryna S Member Since: Jul 12, 2017
2759 of 3,250

I got my porfile verified by making a video call and submitting an ID a month ago . Upwork team said that I successfully completed the test and gave me this blue "verified" badge.

Today I got this message

"Action required: To avoid additional account restrictions, you must complete your identity verification video call with Upwork. You can initiate this call by chatting with an agent"

 

This message is hanging right next to "Verified" badge that says that I passed all necessary steps.

 

A bug?

 

Does anyone has it also ?

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
2760 of 3,250

Hi Yaryna,

 

I checked your account and can confirm that this is not a bug. The verification you have been requested it's not the same as the one you`ve already completed. 

Based on various indicators freelancers may occasionally be asked to verify the information on their profiles again. Please, follow the link to chat with an agent and they’ll assist you with the process further. Thank you for your cooperation. Thank you.


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