Testing video chat profile verification

[Igor D]

Hi, I did not recieved any notification about identity verifation, and i would like to pass it, how i can make thi?Please, help me

[Preston H]

If you have not been asked to do this, then don't worry about it.

You aren't allowed to proactively initiate the identity verification process.

[Felix J]

Hi

[Avery O]

Hi Felix, 

You can post your question/s as a reply on a thread, or as a new post. Let us know if our team can assist you!

[Collins M]

I got the verification badge yet I caMr withdraw my ccash

[Bojan S]

Hi Collins,

As part of our ongoing work to keep the Upwork marketplace a secure place for freelancers and clients, verification is sometimes required more than once. We do try to avoid doing this repeatedly and apologize for the inconvenience it may cause. 

Please, refer to this ticket for more information regarding the verification process, where our team already shared tips about using a device with a connected camera and microphone for the verification process. Use the link provided in the ticket and our agent will guide you through the process!

Thank you.

[Theophilus Chukwuw I]

Greetings, i have concluded my video chat about four days ago and i have gotten a comfirmation mail that my restrictions has been removed, but i still cant find a place to upload my ID CARD. please help

[Avery O]

Hi Theophilus, 

I checked your account and can see that you do not need to verify through Government ID verification. Could you please confirm if you are seeing a request in your account to complete a Government ID verification?

[Nikhat B]

Hello,

Today I have got mail regarding video verification for upwork but I dont have laptop or web cam to do it, and my phone app deosnt support call and video chat, so what should I do in this case?

Thanks

Nikhat

[Aleksandar D]

Hi Nikhat,

If you don’t have a computer, tablet or phone that has a camera, you can use any computer with a webcam (a friend’s, library, internet cafe, etc.). The device you use does not have to be yours. For more information check out this help article.

Thank you.