Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

Testing video chat profile verification

Highlighted
Active Member
Igor D Member Since: Dec 23, 2019
2781 of 2,870

Hi, I did not recieved any notification about identity verifation, and i would like to pass it, how i can make thi?Please, help me

Highlighted
Community Guru
Preston H Member Since: Nov 24, 2014
2782 of 2,870

If you have not been asked to do this, then don't worry about it.

 

You aren't allowed to proactively initiate the identity verification process.

Highlighted
Active Member
Felix J Member Since: Dec 23, 2019
2783 of 2,870

Hi

Highlighted
Moderator
Avery O Moderator Member Since: Nov 23, 2015
2784 of 2,870

Hi Felix, 


You can post your question/s as a reply on a thread, or as a new post. Let us know if our team can assist you!


-Avery
Untitled
Highlighted
Active Member
Collins M Member Since: Dec 30, 2019
2785 of 2,870
I got the verification badge yet I caMr withdraw my ccash
Highlighted
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2786 of 2,870

Hi Collins,

 

As part of our ongoing work to keep the Upwork marketplace a secure place for freelancers and clients, verification is sometimes required more than once. We do try to avoid doing this repeatedly and apologize for the inconvenience it may cause. 

Please, refer to this ticket for more information regarding the verification process, where our team already shared tips about using a device with a connected camera and microphone for the verification process. Use the link provided in the ticket and our agent will guide you through the process!

Thank you.

~ Bojan
Untitled
Highlighted
Active Member
Theophilus Chukwuw I Member Since: Dec 30, 2019
2787 of 2,870

Greetings, i have concluded my video chat about four days ago and i have gotten a comfirmation mail that my restrictions has been removed, but i still cant find a place to upload my ID CARD. please help

Highlighted
Moderator
Avery O Moderator Member Since: Nov 23, 2015
2788 of 2,870

Hi Theophilus, 

 

I checked your account and can see that you do not need to verify through Government ID verification. Could you please confirm if you are seeing a request in your account to complete a Government ID verification?


-Avery
Untitled
Highlighted
Active Member
Nikhat B Member Since: Jan 10, 2020
2789 of 2,870

Hello,

 

Today I have got mail regarding video verification for upwork but I dont have laptop or web cam to do it, and my phone app deosnt support call and video chat, so what should I do in this case?

 

Thanks

Nikhat

Highlighted
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
2790 of 2,870

Hi Nikhat,

 

If you don’t have a computer, tablet or phone that has a camera, you can use any computer with a webcam (a friend’s, library, internet cafe, etc.). The device you use does not have to be yours. For more information check out this help article.

 

Thank you.

~ Aleksandar
Untitled
TOP KUDOED MEMBERS