Unfortunately this is not effective at themoment! I have been frustrated for a month now, trying to verify and cannot find someone to chat with. My account is still on hold yet I have active contracts. I think you have the worst customercare I have ever known! The site is too lazy to address individual problems, but very keen to 'Hold' accounts in the name of security. It is better you swiftly kill my account at once rather than lying to both clients and freelancer. I have suffered and seen many people in my situation who are kept circulating within the community replies that are vague and too general - more of informational rather than a personalized solution!
I'm sorry to hear that you are having trouble completing the video chat. Could you please try to clear your cache and cookies or try a different browser? If that doesn't help, please let us know so we can check further. Thank you.
Hi, I try to update my profile picture but it says that I needed a video verification, I did everything it says, but couldn't find ID verification option in my account setting? What can I do to reactivate my account?
I received today the following email:
Action required: To avoid additional account restrictions, you must complete your identity verification video call with Upwork. You can initiate this call by chatting with an agent here.
First of all I'm not sure why I was asked to do the video verification again as I did it already last year, btw the main problem is, when I click on the link, it takes to the Help center. I tried cleare the cache, using another browser, using my cousin laptot, it takes me always to the help center.
While we do try and limit the number of times we ask freelancers to verify, we sometimes require verification more than once. This is part of our ongoing work to keep the Upwork marketplace a secure place for freelancers and clients. Apologies for the inconvenience it may cause.
One of our team members already followed up on your open ticket with more information regarding the problem you are experiencing.