I escalated this to our team and our team will send you a new link to finish this short process. In the mean time I can also suggest to clear your cache and cookies or log in with another browser and try to complete the verification. Thank you.
I have a message "Financial transactions for [My Account] have been limited. Please check your email for additional information or contact customer support." Please, Somebody help me.
Also, yesterday I added my financial account with a Local bank but in "Get Paid" show me the following message: "Your financial account has been suspended. To proceed, please contact Customer Support." I need de money in my account, please, help me quickly.
Your ID card address and utility bill address doesn't need to match. However, it is recommended that you submit address verification document issued within the last 6 months. Feel free to post any questions on your ticket and our team will be happy to assist you directly. Thanks!
Upwork locked my account and said they needed to verify my identity via a video call. I did this call and it went fine. They said the temporary hold on my account would be lifted within 24 hours. But it's been 72 hours and I still can't apply to jobs. If I can't apply I can't make any money. This is a big problem for me!
Would it be possible to verify that nothing has gone wrong in the verification process? Is it possible to know how many people are ahead of me in the verification queue? Can I get some explanation why this is taking so much longer than expected?
I've talked to customer support and they just say "keep waiting" and "it should be done within 24 hours". They've told me that three times in a row now.
Jesse, you may want to omit your website from your profile overview, since it has a contact form, which violates Upwork ToS.
"No good deed goes unpunished." -- Clare Boothe Luce
We're sorry about the delay. It looks like you already reached out to our customer support team to follow up on your account status. They have already followed up with the team that's handling your case. We thank you for your patience.
You should need access to my computer peripherals in any way for any reason. If the government is supposed to get court ordered warrants for that level of access.
And why are you asking for this now after I’ve landed my first contract on Upwork? Now you want to threaten to suspend my account? Why was more thorough verification not done when I was submitting proposals.
You need to come up with a less intrusive option. I’m guessing your plan is record the video and audio from these sessions so that you can automate this process. Well I for one will not participate in that.