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Testing video chat profile verification

Moderator
Goran V Moderator Member Since: Mar 24, 2017
21 of 2,353

Hi Max,

I escalated this to our team and our team will send you a new link to finish this short process. In the mean time I can also suggest to clear your cache and cookies or log in with another browser and try to complete the verification. Thank you.


Untitled
Active Member
Ivan Camilo L Member Since: Jan 10, 2019
22 of 2,353

I have a message "Financial transactions for [My Account] have been limited. Please check your email for additional information or contact customer support." Please, Somebody help me.

 

Also, yesterday I added my financial account with a Local bank but in "Get Paid" show me the following message: "Your financial account has been suspended. To proceed, please contact Customer Support." I need de money in my account, please, help me quickly.

 

 

Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
23 of 2,353

Hi Camilo,

 

I checked your account and it looks like our team has already reached out to you requesting that you complete the video verification step. Please follow the link shared on the ticket to complete the process. Thank you!

Joanne
Active Member
Teodora S Member Since: Aug 12, 2014
24 of 2,353
I just realized that my ID card address and my utility bill address don't match. I'm renting a new apartment in Toronto, so this is a new address that's not on my ID. Is that acceptable?
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
25 of 2,353

Hi Teodora,

 

Your ID card address and utility bill address doesn't need to match. However, it is recommended that you submit address verification document issued within the last 6 months. Feel free to post any questions on your ticket and our team will be happy to assist you directly. Thanks!

Joanne
Active Member
Jesse A Member Since: Jan 18, 2019
26 of 2,353

Upwork locked my account and said they needed to verify my identity via a video call. I did this call and it went fine. They said the temporary hold on my account would be lifted within 24 hours. But it's been 72 hours and I still can't apply to jobs. If I can't apply I can't make any money. This is a big problem for me!

 

Would it be possible to verify that nothing has gone wrong in the verification process? Is it possible to know how many people are ahead of me in the verification queue? Can I get some explanation why this is taking so much longer than expected?

 

I've talked to customer support and they just say "keep waiting" and "it should be done within 24 hours". They've told me that three times in a row now.

Community Guru
John K Member Since: Feb 17, 2015
27 of 2,353

Jesse, you may want to omit your website from your profile overview, since it has a contact form, which violates Upwork ToS.

__________________________________________________
"No good deed goes unpunished." -- Clare Boothe Luce
Active Member
Jesse A Member Since: Jan 18, 2019
28 of 2,353

Oh really? I didn't realize that. I removed it. Thanks for letting me know.

Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
29 of 2,353

Hi Jesse,

 

We're sorry about the delay. It looks like you already reached out to our customer support team to follow up on your account status. They have already followed up with the team that's handling your case. We thank you for your patience. 

Joanne
Active Member
Christopher D R Member Since: Feb 17, 2018
30 of 2,353
Upwork, I understand wanting to verify accounts and I’m happy to do a video call with you. However your email threatens that if we (I) don’t give you access to my camera and microphone you’ll ban my account. How is that at all reasonable?

You should need access to my computer peripherals in any way for any reason. If the government is supposed to get court ordered warrants for that level of access.

And why are you asking for this now after I’ve landed my first contract on Upwork? Now you want to threaten to suspend my account? Why was more thorough verification not done when I was submitting proposals.

You need to come up with a less intrusive option. I’m guessing your plan is record the video and audio from these sessions so that you can automate this process. Well I for one will not participate in that.