I checked your account and it looks like our team sent you the email for the video verification process and the link is included on the email. Can you please check your spam/junk folder? The email was sent to the email address you used to sign up. Thank you!
I have received one email from Upwork Help Center on Friday, and when I click on the link provided in the mail, I get redirected to Upwork Support.
A popup cames up, asking if I want to have a voice chat with someone from Upwork, and there are two options: Chat Now or Learn More.
By clicking on "Chat Now", nothing happens, literally nothing. Learn More redirects me to the new page where I can see which browsers and devices are compatible to make the voice call.
I am using the latest Firefox version, and I would like to solve this issue as soon as possible so I can verify my account.
I escalated this to our team and our team will send you a new link to finish this short process. In the mean time I can also suggest to clear your cache and cookies or log in with another browser and try to complete the verification. Thank you.
I have a message "Financial transactions for [My Account] have been limited. Please check your email for additional information or contact customer support." Please, Somebody help me.
Also, yesterday I added my financial account with a Local bank but in "Get Paid" show me the following message: "Your financial account has been suspended. To proceed, please contact Customer Support." I need de money in my account, please, help me quickly.
Your ID card address and utility bill address doesn't need to match. However, it is recommended that you submit address verification document issued within the last 6 months. Feel free to post any questions on your ticket and our team will be happy to assist you directly. Thanks!
Upwork locked my account and said they needed to verify my identity via a video call. I did this call and it went fine. They said the temporary hold on my account would be lifted within 24 hours. But it's been 72 hours and I still can't apply to jobs. If I can't apply I can't make any money. This is a big problem for me!
Would it be possible to verify that nothing has gone wrong in the verification process? Is it possible to know how many people are ahead of me in the verification queue? Can I get some explanation why this is taking so much longer than expected?
I've talked to customer support and they just say "keep waiting" and "it should be done within 24 hours". They've told me that three times in a row now.
Jesse, you may want to omit your website from your profile overview, since it has a contact form, which violates Upwork ToS.