Oct 6, 2016 02:32:02 PM by Garnor M
Jun 14, 2020 03:59:19 AM by Hafiza Nida Mahree Z
My account has been placed on hold after I changed my profile picture and UpWork was unable to verify it. I was told to contact customer service and am currently stuck in a never-ending loop of links. Can anyone advise the next steps? Thank you in advance for your help.
Jun 14, 2020 05:26:28 AM by Aleksandar D
Hi Nida,
Please consider following up on your open ticket and kindly communicate with our team through that ticket if you have any questions, to keep all the information in one place so that our team can assist you more effectively.
Thank you.
Jun 14, 2020 05:12:49 PM by Hafiza Nida Mahree Z
My account is on hold and I want to initiate video verification call, but this link does not work https://support.upwork.com/hc/en-us?action=verify-profile. Kindly resove my issue.
Jun 14, 2020 05:48:18 PM by Aleksandar D
Hi Hafiza,
I checked and it seems that you already did the video verification. Let us know if you need further assistance.
Thank you.
Jun 14, 2020 03:12:23 PM Edited Jun 14, 2020 05:25:11 PM by Joanne Marie P
I had to verify my idenity and talk to a member of the freelance team.They said that my account would be off supenstion after the video chat.
Jun 14, 2020 06:17:50 PM by Joanne Marie P
Hi Benjamin,
I checked, and it looks like our team reached out to you about completing the video verification process. Please log in to your account and go here and kindly follow the steps shared to you on the email so that you can complete the video verification. Thank you!
Jun 15, 2020 06:31:03 AM by Deborah A
Jun 15, 2020 06:38:36 PM by Blake M
I have done video verification and ID verification last week.
After video verification, I got eamil from upwork, says it will take 24~48 hours for review.
But it had already passed 4 days since vidoe verification.
Why is my account still suspended?
I want to get help from upwork.
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