Testing video chat profile verification

[Aleksandar D]

Hi Tatyana,

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

[Jaime L]

I was selected for the test; however, I have been unable to follow the link successfully. When I click on it, it takes me to the Upwork Help website page. When I type into the "Describe Your Issue" box, it takes me briefly to another page, but returns me back to the Upwork Help page in about one second. I try using the back button on my browser, but that does not help. The email I recieved says that the process works best with Google Chrome, which is what I am using. Nonetheless, I have yet to figure out how to complete the video call. Please help. 

[Aleksandar D]

Hi Jaime,

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

[Malvina I]

I have already complete video verification. So why you want to do again. Please check 2020-05-06 I was completed my video verification.

[Goran V]

Hi Malvina,

Based on various indicators freelancers may occasionally be asked to verify the information on their profiles again. Please, follow the link to chat with an agent and they’ll assist you with the process further. Thank you for your cooperation. 

[Malvina I]

The agent redirects me to the Identity Verification, but there is no chat now. When I click on any link, it takes me to the main page (upwork help). You can help?

[Goran V]

Hi Malvina,

Please refer to the instructions on your ticket with number 28983522. Feel free to post your questions on the same ticket and our team will assist you further. Thank you.

[Altaf H]

I am asked to verify my identity through a video call but whenever I go for that It keeps lading and redirects to help and support page rather the chat page with agent.

[Bojan S]

Hi Altaf,

Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Let us know if the issue persists. Thank you.

[Muhammad A]

I have already verified my account through video call but I am unable to submit proposals.