Testing video chat profile verification

[Hafiza Nida Mahree Z]

My account has been placed on hold after I changed my profile picture and UpWork was unable to verify it. I was told to contact customer service and am currently stuck in a never-ending loop of links. Can anyone advise the next steps? Thank you in advance for your help.

[Aleksandar D]

Hi Nida,

Please consider following up on your open ticket and kindly communicate with our team through that ticket if you have any questions, to keep all the information in one place so that our team can assist you more effectively. 

Thank you.

[Hafiza Nida Mahree Z]

My account is on hold and I want to initiate video verification call, but this link does not work https://support.upwork.com/hc/en-us?action=verify-profile. Kindly resove my issue.

[Aleksandar D]

Hi Hafiza,

I checked and it seems that you already did the video verification. Let us know if you need further assistance.

Thank you.

[Benjamin M]

I had to verify my idenity and talk to a member of the freelance team.They said that my account would be off supenstion after the video chat.

[Joanne Marie P]

Hi Benjamin,

I checked, and it looks like our team reached out to you about completing the video verification process. Please log in to your account and go here and kindly follow the steps shared to you on the email so that you can complete the video verification. Thank you!

[Deborah A]

Hello,



When I log in my account, the following message is displayed:



Action required: To avoid additional account restrictions, you must complete your identity verification video call with Upwork. You can initiate this call by chatting with an agent here.


The problem is, when I click on the link, it takes me to the Help center, referring me back to my identity verification page (I've done both ID and video verification before and it still displays verified for both). I have tried accessing that link through my account, and still doesn't work. I've tried using another browser, updating my browser, going through gmail but same thing happens. I've not had an issue like this since I begun upwork. Is there any way to make the link work, and finally have the video verification call?



Thank you for your help
Deborah

[Goran V]

Hi Deborah,

I checked your account and I can see that you`ve followed up on your ticket. I will also escalated your problem and our team will assist your on your ticket as soon as possible. Thank you.

[Deborah A]

Thank you. I'll appreciate that.

[Blake M]

I have done video verification and ID verification last week.

After video verification, I got eamil from upwork, says it will take 24~48 hours for review.

But it had already passed 4 days since vidoe verification.

Why is my account still suspended?

I want to get help from upwork.