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Testing video chat profile verification

Active Member
Marichelle J Member Since: Jul 25, 2017
51 of 2,419

Got this notification:

Action required: To avoid additional account restrictions, you must complete your identity verification video call with Upwork. You can initiate this call by chatting with an agent here.

 

But cant go through/unable to direct to the link.  Also theres no email sent to me regarding this. What shall I do?

Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
52 of 2,419

Hi Marichelle,

 

Please try a different browser or clear your cache and cookies. If you still experience issues accessing the link, please let us know. Thank you!

Joanne
Active Member
Tymur P Member Since: Feb 23, 2019
53 of 2,419

I got an email with request from support to have a video chat with me to pass verification. I saw the link in email with text :To complete the required video call, please click on the link below: 

https://support.upwork.com/hc/en-us?action=verify-profile

But!!! Pressing that link redirects me to the Upwork help center - and there is no button for video chat. Can someone explain, how can I pass that verification proccess, because support is not responding. 

Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
54 of 2,419

Hi Tymur,

 

Can you please clear your cache and cookies or try a different browser? If you still experience issues with the video chat link, please let us know. Thank you!

Joanne
Active Member
Olusoji B Member Since: Mar 6, 2019
55 of 2,419
When will my financial transaction get blocked?
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
56 of 2,419

Hi Olusoji, 

 

I checked and it looks like the team emailed you requesting that you complete the video verification process. Please follow the instructions on the email and feel free to post your questions their so that they can assist you further in completing this step. Thanks!

Joanne
Active Member
Khansa Z Member Since: Jul 22, 2018
57 of 2,419

Unfortunately, there is an issue preventing us from connecting with you. Our system shows that: There is an issue blocking the connection between our server and your computer. Please click "Learn More" below for more info. Once you’ve resolved the issue, please contact us again.

Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
58 of 2,419

Hi Khansa, 

 

I checked your account and it looks like you already chatted with our customer support team. I can confirm that the temporary hold on your account has been lifted. Thanks!

Joanne
Active Member
Adamadel D Member Since: Mar 10, 2019
59 of 2,419

Hello sir, I am freelance. I work on your platform and I started to work for a customer and I ended up being allowed to take the money but I did not open the website for 10 days. The money was frozen and I do not know how to take it.

Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
60 of 2,419

Hi Adamadel,

 

I checked your account and see that our team has reached out to you via email to request that you complete the video verification process. Please follow the instruction on the email to complete this step. Thank you!

Joanne
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