Got this notification:
Action required: To avoid additional account restrictions, you must complete your identity verification video call with Upwork. You can initiate this call by chatting with an agent here.
But cant go through/unable to direct to the link. Also theres no email sent to me regarding this. What shall I do?
Please try a different browser or clear your cache and cookies. If you still experience issues accessing the link, please let us know. Thank you!
I got an email with request from support to have a video chat with me to pass verification. I saw the link in email with text :To complete the required video call, please click on the link below:
But!!! Pressing that link redirects me to the Upwork help center - and there is no button for video chat. Can someone explain, how can I pass that verification proccess, because support is not responding.
Can you please clear your cache and cookies or try a different browser? If you still experience issues with the video chat link, please let us know. Thank you!
I checked and it looks like the team emailed you requesting that you complete the video verification process. Please follow the instructions on the email and feel free to post your questions their so that they can assist you further in completing this step. Thanks!
Unfortunately, there is an issue preventing us from connecting with you. Our system shows that: There is an issue blocking the connection between our server and your computer. Please click "Learn More" below for more info. Once you’ve resolved the issue, please contact us again.
I checked your account and it looks like you already chatted with our customer support team. I can confirm that the temporary hold on your account has been lifted. Thanks!
Hello sir, I am freelance. I work on your platform and I started to work for a customer and I ended up being allowed to take the money but I did not open the website for 10 days. The money was frozen and I do not know how to take it.
I checked your account and see that our team has reached out to you via email to request that you complete the video verification process. Please follow the instruction on the email to complete this step. Thank you!