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Testing video chat profile verification

Active Member
Christopher D R Member Since: Feb 17, 2018
61 of 2,417
Upwork, I understand wanting to verify accounts and I’m happy to do a video call with you. However your email threatens that if we (I) don’t give you access to my camera and microphone you’ll ban my account. How is that at all reasonable?

You should need access to my computer peripherals in any way for any reason. If the government is supposed to get court ordered warrants for that level of access.

And why are you asking for this now after I’ve landed my first contract on Upwork? Now you want to threaten to suspend my account? Why was more thorough verification not done when I was submitting proposals.

You need to come up with a less intrusive option. I’m guessing your plan is record the video and audio from these sessions so that you can automate this process. Well I for one will not participate in that.
Moderator
Valeria K Moderator Member Since: Mar 6, 2014
62 of 2,417

Hi Christopher,

 

Web camera and a microphone are necessary to complete video verification. However, if you for any reasons don't have access to them, please reply to the notification the team sent you about the verification and they will assist you with completing the verification via alternative ways. Additionally, please note that at the moment only your ability to submit new proposals is limited. You are still able to continue working on your current contracts.

 

Thanks!

~ Valeria
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Active Member
Grace C Member Since: Oct 28, 2016
63 of 2,417
The way this 'verification process' was conducted was very intrusive and disrespectful and as a freelancer, I do not feel that Upwork has my interests in mind. I had to allow access to my webcam and microphone but not the other party?? It felt very creepy because I did not even know who the person at the other end was.
 
To think that I was once an Upwork Huddle organiser, and they still did this to me.
Moderator
Goran V Moderator Member Since: Mar 24, 2017
64 of 2,417

Hi Grace,

I`m sorry that you felt this way and thank you for your feedback, I will share this with our team.
Just to confirm that this short process serves only to verify the information that you have already provided us/listed on your profile, all freelancers on Upwork will need to finish this process. Thank you!


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Active Member
Nicole L Member Since: Jul 25, 2018
65 of 2,417

Upwork, 

 

I felt exactly the same way as the other freelancers. In your email, you did not present other options other than video call.  I could not see anyone on the other side. 

 

You also said this was a process every freelancer undertakes which I do not believe. It seems targeted. 

 

It was creepy and intrusive and threatening. I plan on reporting this. 

Moderator
Valeria K Moderator Member Since: Mar 6, 2014
66 of 2,417

Sorry you felt this way about the verification process, Nicole. We'll forward feedback you shared to the team. Just to confirm, were you able to first chat with the agent before switching to the video call?

~ Valeria
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Active Member
Subash S Member Since: Aug 16, 2018
67 of 2,417

Hi Valerie I am currently traveling and will not have ready access. What are the alternate modes? 

 

 

Moderator
Valeria K Moderator Member Since: Mar 6, 2014
68 of 2,417

Hi Subash,

 

I checked your account and it doesn't look like currently you are required to complete video verification. The team will notify you when it's necessary. 

You may want to add a profile picture to your profile as soon as possible though.

 

Thanks!

~ Valeria
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Active Member
Laurence B Member Since: Mar 14, 2018
69 of 2,417

And what about people who has no webcam?

This an abusive way, as people are not informed of the possibility of a video verification, when they begin to use Upwork. This is a site for internet jobs, we don't have to show our face and home.  

I have replied today that I had no webcam and that I can reply  without any problem by email.  

Moderator
Valeria K Moderator Member Since: Mar 6, 2014
70 of 2,417

Hi Laurence,

 

I see you've already updated your ticket with this information. The team will get back to you directly via that ticket and provide an alternative way to verify information on your profile.

 

Thank you.

~ Valeria
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