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Testing video chat profile verification

Active Member
Laurence B Member Since: Mar 14, 2018
71 of 2,419

Hi Valerie K,

Thanks, it's OK now, by submittings documents on Upwork.

Active Member
Rasha E Member Since: Apr 13, 2018
72 of 2,419
I tried to reply to the video verification email, that I wont be able to do this video chat and I wish they have another simpler method to collect the info you need. I am not comfortable with this video thing or having access on my computer
Goran V Moderator Member Since: Mar 24, 2017
73 of 2,419

Hi Rasha,

Just to confirm that our team has received your respond and will assist you further on your open ticket. If you have any other questions feel free to post them there. Thank you!

Active Member
Stephane B Member Since: Mar 5, 2018
74 of 2,419

Hello. I tried to launch the chat link, but I'm using mac os 10.8.5 and Chrome 49.
I can't access the next step.
Little help ??

Joanne Marie P Moderator Member Since: Nov 26, 2017
75 of 2,419

Hi Stephane,


I'm sorry that you are having trouble completing the verification process. I see that a member of our team is already assisting you on your ticket for this concern. Please continue to correspond with the agent assisting you and feel free to raise your questions on the ticket so that you will be assisted directly. Thank you!

Active Member
Laurence B Member Since: Mar 14, 2018
76 of 2,419

Hi René,

I haven't found the way to reply to this topic except by replying to someone in particular, and it fell on you Smiley Happy  So my message what intended to everybody but don't know how to do that... Sorry.

Active Member
Honza K Member Since: Jun 12, 2018
77 of 2,419

I'm getting used to that one never knows what's next bothersome, annoying and intrusive
idea Upwork is going to come up with.

Ace Contributor
Moneer B Member Since: Sep 3, 2017
78 of 2,419


I would suggest imposing very harsh restrictions on clients who do the followings:

- keep requesting work beyond original scope of work

- delay payment with no legitimate reason after work has been submited according to requirements

- Lie about their actual location
- Lie about their true identity 

- Other infringements

Valeria K Moderator Member Since: Mar 6, 2014
79 of 2,419



If you have any available funds and were recently requested to verify your profile, you should still be able to withdraw your available funds. We do, however, recommend completing the verification as soon as possible to avoid any disruptions. 


Also, please, refer to the article 6.4 of the User Agreement regarding the disbursement to freelancers.

~ Valeria
Active Member
Aaron F Member Since: Dec 6, 2017
80 of 2,419

My video verification doesn't seem to be working.  The page gives no error and does nothing.  Also, no one has responded to my request in the help center.  I have replied via email, also.  I understand that UpWork wants to make a great community, but the service should work and someone should respond quickly to issues.  I have wasted an hour on this. 

Thanks for hearing my rant. Smiley Happy