Just to confirm that our team has received your respond and will assist you further on your open ticket. If you have any other questions feel free to post them there. Thank you!
I'm sorry that you are having trouble completing the verification process. I see that a member of our team is already assisting you on your ticket for this concern. Please continue to correspond with the agent assisting you and feel free to raise your questions on the ticket so that you will be assisted directly. Thank you!
I haven't found the way to reply to this topic except by replying to someone in particular, and it fell on you So my message what intended to everybody but don't know how to do that... Sorry.
I would suggest imposing very harsh restrictions on clients who do the followings:
- keep requesting work beyond original scope of work
- delay payment with no legitimate reason after work has been submited according to requirements
- Lie about their actual location
- Lie about their true identity
- Other infringements
If you have any available funds and were recently requested to verify your profile, you should still be able to withdraw your available funds. We do, however, recommend completing the verification as soon as possible to avoid any disruptions.
Also, please, refer to the article 6.4 of the User Agreement regarding the disbursement to freelancers.
My video verification doesn't seem to be working. The page gives no error and does nothing. Also, no one has responded to my request in the help center. I have replied via email, also. I understand that UpWork wants to make a great community, but the service should work and someone should respond quickly to issues. I have wasted an hour on this.
Thanks for hearing my rant.