I recieved this message as well but the link sent to me takes me to the support homepage.Where am I supposed to go from there? The "veriofy identity" link on that page just takes me to a discussion of the documents need to verify. It doesn't have any info about initiating a video chat (which I'm not capable of doing anyway--no webcam).
When you log into your account, you'll see a notification about video notification you need to complete with the link to access the chat. Please, follow the link to verify your account.