Testing video chat profile verification

[Umar F]

Hey. I got this message. I made a video call and the operator told me that you need to wait 48 hours after talking with him. It's been more than 48 hours, but my account is still blocked.Why is this happening and what is the maximum waiting period?

[Joanne Marie P]

Hi Umar, 

I checked your account and I was not able to see this error message. Can you please log in and check again? Thanks!

[Umar F]

Thanks to the upwork support they sorted everything for me

[Ujwal B]

Hello my friend is having issue posting topic in upwork forum can you please check whats the issue
his User ID is : **Edited for Community Guidelines**

He is having id verification issue. only passport is option for nepal and he have got national id and driving liscence plese reach out to him and do some favor

[Joanne Marie P]

Hi Ujwal,

Our team has already reached out to your friend directly. Please have him refer to the ticket and follow the steps provided by our team so that he can be assisted further. Thank you. 

[Ujwal B]

But he is yet not allowed to post a topic in upwork community why is that?
His profile is full 100% setup

[Alexey R]

Hello, I want to video verify my account, but I don't have any messages about that on e-mail or in main UpWork page. What can I do?

[Petra R]

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Alexey R wrote:

Hello, I want to video verify my account, but I don't have any messages about that on e-mail or in main UpWork page. What can I do?

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Nothing, you are not eligible.

When they need you to do it, you'll be notified.

[Ihar S]

Hello! I need information about the video-verification for my account. Should I pass it? If I should, when will I receive a notification about it?

[Ayman M]

Yes, you should pass it.

Once you start this verification video, an Upwork employee will proceed with you and at the end of the video call he/she will tell you immediately that your account is then verified.