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Testing video chat profile verification

rocketworkinc
Active Member
Umar F Member Since: Jan 10, 2019
81 of 3,248

Hey. I got this message. I made a video call and the operator told me that you need to wait 48 hours after talking with him. It's been more than 48 hours, but my account is still blocked.Why is this happening and what is the maximum waiting period?

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
82 of 3,248

Hi Umar, 

 

I checked your account and I was not able to see this error message. Can you please log in and check again? Thanks!


-Joanne
Untitled
rocketworkinc
Active Member
Umar F Member Since: Jan 10, 2019
83 of 3,248

Thanks to the upwork support they sorted everything for me

king_ujwal
Active Member
Ujwal B Member Since: May 11, 2019
84 of 3,248

Hello my friend is having issue posting topic in upwork forum can you please check whats the issue
his User ID is : **Edited for Community Guidelines**

He is having id verification issue. only passport is option for nepal and he have got national id and driving liscence plese reach out to him and do some favor

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
85 of 3,248

Hi Ujwal,

 

Our team has already reached out to your friend directly. Please have him refer to the ticket and follow the steps provided by our team so that he can be assisted further. Thank you. 


-Joanne
Untitled
king_ujwal
Active Member
Ujwal B Member Since: May 11, 2019
86 of 3,248
But he is yet not allowed to post a topic in upwork community why is that?
His profile is full 100% setup
alexeyryazanov
Active Member
Alexey R Member Since: Oct 5, 2019
87 of 3,248

Hello, I want to video verify my account, but I don't have any messages about that on e-mail or in main UpWork page. What can I do?

petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
88 of 3,248

Alexey R wrote:

Hello, I want to video verify my account, but I don't have any messages about that on e-mail or in main UpWork page. What can I do?


Nothing, you are not eligible.

When they need you to do it, you'll be notified.

i_smolka
Active Member
Ihar S Member Since: Nov 24, 2019
89 of 3,248

Hello! I need information about the video-verification for my account. Should I pass it? If I should, when will I receive a notification about it?

ayman-massoud
Active Member
Ayman M Member Since: Mar 14, 2019
90 of 3,248

Yes, you should pass it.

Once you start this verification video, an Upwork employee will proceed with you and at the end of the video call he/she will tell you immediately that your account is then verified.

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