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Update on February 27 site downtime

Upwork Staff
Matt M Upwork Staff Member Since: Feb 8, 2016
1 of 3

Dear Upwork community,


We continuously strive to improve your experience on Upwork. Over the weekend, we made significant upgrades to our site infrastructure to further improve our site reliability and enable us to take advantage of new infrastructure capabilities. 


We completed this work on Saturday evening PT/Sunday Morning UTC, having experienced some challenges that delayed us getting our site back up and running as quickly as we had planned. I want to personally apologize for any impact this may have had on you.


I also wanted to let you know that small issues may arise this week as people return to work and traffic to our site increases. We are closely monitoring our site performance and our team is standing by to support you. You can always check the availability of our services at and report any issues you are experiencing to


I apologize again for any impact this may have had on you, and appreciate your patience. 

Matt McDonald

Community Guru
Maria T Member Since: Nov 12, 2015
2 of 3

Hi Matt,

Thanks for the info.
It would be good if, among other things that you are adjusting, you would correct the problem of the underscore that appears in the links to profiles when you access them from the forum.

Community Manager
Lena E Community Manager Member Since: Apr 7, 2015
3 of 3

Hi Maria, 

Thanks for flagging this. I know the underscore in links is annoying. The upgrades to Upwork site are seperate from our Community site. We are working on some backend changes in the Community and plan to push the fix when we roll out those changes. I'll keep you updated.