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Re: Update on Upwork’s New Mobile Apps for Clients and Freelancers

Community Manager
Lena E Community Manager Member Since: Apr 7, 2015
1 of 6

Over the last year, we focused on improving Upwork’s mobile experiences, both on mobile web and our mobile apps. In early 2019, we launched a new Android and iOS app for freelancers and agencies, called “Upwork for Freelancers,” announced here, which included all of the features talent on Upwork use the most. We have also been working on the long awaited “Upwork for Clients” app which we released this week and are looking for clients to provide us with early feedback. Since our new apps are launched, the now obsolete Upwork app will be clearly marked in the app store and on the logo as obsolete to reduce any confusion around these apps.

upwork_app_icons.png

Freelancers:

We request freelancers to move to the new “Upwork for Freelancers” app soon because we plan to retire the “Upwork” app in the next few weeks. The “Upwork for Freelancers” app will be the sole app for freelancers. One thing you may notice about the app is that we are changing the displayed name on your device. Although it will still appear as “Upwork for Freelancers” in your app store, once downloaded to your device the app name changed and will display as just “Freelancer” on iOS devices and “Freelancer-Upwork” on Android devices. 

 

We appreciate all who have already downloaded the app and shared their feedback. We have already taken action on much of the feedback we’ve heard, especially around the lag with messages appearing slowly and taking awhile to update. Because of your feedback, we released a new Messages Lite (announced here)  a new, simpler version of Messages that works a lot faster in the new Upwork for Freelancers app. Messages Lite is still being rolled out to you, our customers, while we are also working on enhancing the features available. 

 

Another complaint we have heard is about push notifications. We have heard feedback from some users that push notifications are delayed or do not appear at all unless the app is restarted. We have found that this is commonly caused by notifications not being set up correctly on a device. You can find instructions on how to resolve push notification issues in our post here.     

 

Don’t forget to rate us in the app stores. And as always let us know what we can do better. Keep your feedback coming! It motivates us to do even better for you, our users.



Clients: 

We’re excited to announce that we’ve launched the new iOS and Android mobile app just for clients, called “Upwork for Clients”. With this new app, clients can easily search for talent, post jobs, stay on top of projects, release funds, and more, wherever they are.  The client app icon is green with a white UP logo and once installed on your device the name will display as “Client” on iOS devices and as “Client-Upwork” on Android devices. We’re looking for clients who are active on Upwork to provide us with early feedback on the “Upwork for Clients” app. If you’re interested in speaking with us, let us know in the comments below.

Untitled
Ace Contributor
H. R Member Since: Sep 17, 2015
2 of 6

Thank you so much for that @Lena!  I am indeed a very active client in Upwork with over a dozen hires and constantly hiring due to seasonal projects. I have been using Upwork as an app for a while now. Due to a lot of limitations and issues when I go mobile, I have always chosen to use the my mobile's browser Desktop Version of the website to navigate through multiple options. I would be very interested in testing the client app and sending you guys feedback!

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Employee
Ivo V Employee Member Since: Jun 1, 2015
3 of 6

Thanks for your interest in trying our new app for clients and providing feedback.
My name is Ivo Verus, I'm product manager at Upwork responsible for the mobile apps.
Please download the app from App Store or Google Play and let us know your impressions using this form.

 

Community Leader
Ivan B Member Since: Sep 7, 2013
4 of 6

UW-New_app.png

 

Dear Upwork,

 

Your new mobile app requires Android 6 or above. My smartphone (bought in 2015) can't be upgraded to Android 6 (or above). May I ask you to send me some money so I will buy a new smartphone, please? I prefer Galaxy S10. Surely, such an excellent company as Upwork can easily afford this small sum.

 

Thank you in advance,

 

Ivan B.

Community Guru
Antun M Member Since: Jan 27, 2018
5 of 6

Ivan B wrote:

UW-New_app.png

 

Dear Upwork,

 

Your new mobile app requires Android 6 or above. My smartphone (bought in 2015) can't be upgraded to Android 6 (or above). May I ask you to send me some money so I will buy a new smartphone, please? I prefer Galaxy S10. Surely, such an excellent company as Upwork can easily afford this small sum.

 

Thank you in advance,

 

Ivan Burmistrov


Have no preference, but since Galaxy S10 is recommended - yup, would like.

Apologies to Ivan for hitchhiking onto his idea.

Community Guru
Christine A Member Since: May 4, 2016
6 of 6

Put me down for one too, please.

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