Update to Invoices for Freelancers and Clients

lenaellis · ‎02-08-2017

After February 15th, freelancers will be able to view and download invoices that are sent to clients by going to their Reports.

Additionally, to conform to legal requirements for VAT compliance, both freelancer and client addresses will appear on invoices if the client is located in a VAT country. Displaying an address is optional for non-VAT clients by marking a checkbox on the company contact information page.

client address option.png

This is a retroactive change and once made, addresses will be visible on all current and past invoices from March 2015 onward. Please take a moment to verify or update the address you want displayed. Freelancers, you can find this under your contact information setting, and clients under company contact information.

For reference, here’s how your address will appear on invoices:

Update 2/17/21

We want your invoices to always show your name, address, etc., as you had it listed at that time. Because of that if you update your information, your past invoices will not reflect the update. This is for accuracy and to ensure that your invoices reflect the same information as they did on the day they were created. Also, if you live in certain areas, we must collect taxes, such as sales or VAT. Having the proper address displayed at the time of invoicing is important to show what taxes were applicable and charged.

alendv · ‎10-16-2017

Hello,

Can anyone clarify if a freelancer from non-EU country should have access to those invoices? I don't see such option in my Reports menu (or might be missing something).

Also, I would like to clarify the following: if a freelancer is not from a EU country, but a client is, should the client pay VAT by himself in addition to payments done via Upwork?

Thank you.

jmeyn · ‎10-16-2017

@Alen D wrote:
Hello,

Can anyone clarify if a freelancer from non-EU country should have access to those invoices? I don't see such option in my Reports menu (or might be missing something).

Also, I would like to clarify the following: if a freelancer is not from a EU country, but a client is, should the client pay VAT by himself in addition to payments done via Upwork?

Thank you.

Dear Alen,

In Report click on "Transaction History". All invoices will then be listed and are available for download.

If a freelancer is located outside the EU and the client within the EU the client is responsible for reporting the import and paying the VAT (importation VAT). An exception are services like those offered by Upwork.

alendv · ‎10-17-2017

Thank you Joachim.

And sorry for the invoices question, I understand know I сould be a little more attentive.

kochubei_valeria · ‎02-17-2021

Update 2/17/21

We want your invoices to always show your name, address, etc., as you had it listed at that time. Because of that if you update your information, your past invoices will not reflect the update. This is for accuracy and to ensure that your invoices reflect the same information as they did on the day they were created. Also, if you live in certain areas, we must collect taxes, such as sales or VAT. Having the proper address displayed at the time of invoicing is important to show what taxes were applicable and charged.

JoanneP · ‎05-04-2021

Hi Felipe,

I can see that our team already assisted you with your concern. If you need further assistance, please feel free to update the ticket, and our team will be happy to assist you further.

kochubei_valeria · ‎05-05-2021

Hi Felipe and others,

We have flagged it to our product team. They're currently investigating this issue and will make sure past invoice information doesn't change in all cases.

evaristg · ‎05-05-2021

Thanks so much Valeria.

evaristg · ‎05-20-2021

Hello Valeria,
Just reaching out for a follow up,
is there any update on this?

spod777ru · ‎05-31-2021

I am a freelancer working for my company. Until yesterday, I worked for my European company for more than three years with a verified VAT number. Yesterday I changed the details of my company in the profile. It is now an American company. Support hasn't solved the problem for over a month (I was planning to switch to a new US company earlier, but was forced to switch only yesterday). The problems are as follows:

1. The company data has changed for all invoices already paid.

2. VAT number has disappeared in all already paid invoices

3. The system has charged me VAT on already paid invoices (in which a verified VAT number was previously added)

4. My guess is that at the end of the year, the system will also send data on all transactions (1099-К) for the year to the IRS and I will have big problems with the law

5. New invoices for a US company contain VAT.

My clients are already downloading erroneous invoices without a VAT number to the new company (which have already been paid to the account of the old company with a VAT number) and I am already calculating the amount of potential fines that they and I will have to pay.

Support is silent for a month. Tickets are closed without any answers. I did not expect this from a large well-known company. This is all very strange and makes me look for alternatives. Up to this point, I have been very happy with our cooperation.

BojanS · ‎05-31-2021

Hi Sergei,

I apologize for the inconvenience this caused! It looks like you have an open ticket with our support team about this concern. I’ll go ahead and follow up with the team handling your case and you can expect to receive an update on your ticket as soon as possible.

Thank you for your patience.