Update to Invoices for Freelancers and Clients

[lenaellis]

After February 15th, freelancers will be able to view and download invoices that are sent to clients by going to their Reports.  

Additionally, to conform to legal requirements for VAT compliance, both freelancer and client addresses will appear on invoices if the client is located in a VAT country. Displaying an address is optional for non-VAT clients by marking a checkbox on the company contact information page.

This is a retroactive change and once made, addresses will be visible on all current and past invoices from March 2015 onward. Please take a moment to verify or update the address you want displayed. Freelancers, you can find this under your contact information setting, and clients under company contact information.

For reference, here’s how your address will appear on invoices:

Update 2/17/21

We want your invoices to always show your name, address, etc., as you had it listed at that time. Because of that if you update your information, your past invoices will not reflect the update. This is for accuracy and to ensure that your invoices reflect the same information as they did on the day they were created. Also, if you live in certain areas, we must collect taxes, such as sales or VAT. Having the proper address displayed at the time of invoicing is important to show what taxes were applicable and charged.

[evaristg]

Hello Valeria,
Just reaching out for a follow up,
is there any update on this?

[spod777ru]

I am a freelancer working for my company. Until yesterday, I worked for my European company for more than three years with a verified VAT number. Yesterday I changed the details of my company in the profile. It is now an American company. Support hasn't solved the problem for over a month (I was planning to switch to a new US company earlier, but was forced to switch only yesterday). The problems are as follows:

1. The company data has changed for all invoices already paid.

2. VAT number has disappeared in all already paid invoices

3. The system has charged me VAT on already paid invoices (in which a verified VAT number was previously added)

4. My guess is that at the end of the year, the system will also send data on all transactions (1099-К) for the year to the IRS and I will have big problems with the law

5. New invoices for a US company contain VAT.

My clients are already downloading erroneous invoices without a VAT number to the new company (which have already been paid to the account of the old company with a VAT number) and I am already calculating the amount of potential fines that they and I will have to pay.

Support is silent for a month. Tickets are closed without any answers. I did not expect this from a large well-known company. This is all very strange and makes me look for alternatives. Up to this point, I have been very happy with our cooperation.

[BojanS]

Hi Sergei,

I apologize for the inconvenience this caused! It looks like you have an open ticket with our support team about this concern. I’ll go ahead and follow up with the team handling your case and you can expect to receive an update on your ticket as soon as possible. 

Thank you for your patience.

[spod777ru]

Nobody answered me. Maybe you have some information?

[g_vasilevski]

Hi Sergei,

Rest assured, our team is working on resolving this as soon as possible. One of our team members will update your ticket and will assist you further. Just to confirm, I have also escalated your concern to our team as well. Thank you.

[jmeyn]

This violates EU regulations and I dare say it also violates US GAP

[evaristg]

Didn't I create a new thread for this in 'Freelancers'? Did an admin move my msg to this thread?

[jmeyn]

Don't know

[evaristg]

I have been trying to solve an issue regarding my tax information not being updated properly and I haven't had a proper assistance from upwork support.

Is it possible to talk with an upwork manager or supervisor?

[jmeyn]

Have you tried filing a ticket with the support? They usually reply pretty quickly.