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Update to Invoices for Freelancers and Clients

lenaellis
Community Member

After February 15th, freelancers will be able to view and download invoices that are sent to clients by going to their Reports.  

 

Additionally, to conform to legal requirements for VAT compliance, both freelancer and client addresses will appear on invoices if the client is located in a VAT country. Displaying an address is optional for non-VAT clients by marking a checkbox on the company contact information page.


client address option.png

 

This is a retroactive change and once made, addresses will be visible on all current and past invoices from March 2015 onward. Please take a moment to verify or update the address you want displayed. Freelancers, you can find this under your contact information setting, and clients under company contact information.



For reference, here’s how your address will appear on invoices:

 

invoice.png

 

 

Update 2/17/21

We want your invoices to always show your name, address, etc., as you had it listed at that time. Because of that if you update your information, your past invoices will not reflect the update. This is for accuracy and to ensure that your invoices reflect the same information as they did on the day they were created. Also, if you live in certain areas, we must collect taxes, such as sales or VAT. Having the proper address displayed at the time of invoicing is important to show what taxes were applicable and charged.

39 Comments
jmeyn
Community Member

Don't know

evaristg
Community Member
Hello Valeria, do you have an update on my situation?
I am concerned about old invoices showing my new tax information.
evaristg
Community Member
I have been trying to solve an issue regarding my tax information not being updated properly and I haven't had a proper assistance from upwork support.

Is it possible to talk with an upwork manager or supervisor?
jmeyn
Community Member

Have you tried filing a ticket with the support? They usually reply pretty quickly.

spod777ru
Community Member

No responses from developers for a 2 weeks, except for a message from a support specialist that the bug is taking place. I am looking at the invoices already paid and wondering how Upwork will pay the VAT that was taken from the American company? This is getting more and more interesting.

kochubei_valeria
Community Member

Hi Sergei and Felipe,

 

I have merged your posts into one thread so that we could keep the discussion and follow-up in one place. 

I apologize for the delay in responding. Please rest assured that your issues have been escalated and the team is working to address your concerns. I'd also like to provide some additional information about the issue. There are two address fields that we encourage all users to actively update in their profile information in user settings: (1) your location address, located in the “Contact info” tab, and (2) your tax residence address, located in the “Tax Information” tab. The address listed on invoices reflects the information entered in the tax residence address fields. We are working to address your issues specifically and to make sure that the invoices reflect the appropriate information.

We will keep you updated about the progress via the support tickets.

spod777ru
Community Member

Hi Valeria,

 

Once again, I did not ask you about the address, by the way, this is the only thing that does not change in the already paid invoices. My question is about very specific things:

1. When tax information changes, the name of the company changes in all already paid invoices, in my case for 7 years of my work on the platform. The company that is written in them did not even exist yet. I registered it earlier this year.

2. When changing tax information, I delete the VAT number of my old European company and do not add the VAT number of the new American company, because there is simply no VAT in the USA. At the same time, very interesting things happen:

a. You have been charging my American company VAT for a month now (which will please the IRS very much at the end of the year).

b. In all already paid invoices of the old EU company, the old VAT number remains in the invoices, but you also additionally debited VAT from me despite the added VAT number. This will please the EU tax authorities.

For reference: you can only collect VAT from EU individuals. You cannot pay VAT for a European company using the MOSS system. Therefore, I pay VAT both for your commission and for your VAT on this commission, since it is an expense for me.

 

It turns out that you collect VAT from both an American company and a European company, which has VAT verified and it is correctly added to all old EU invoices. At the same time, a new American company is displayed along with the verified VAT number in the old invoices (by the way with old EU address). But my American company does not have a VAT number and address in EU.

 

I am no longer waiting for a solution to the problem. Let it stay yours. I have proof of correspondence, the fact of the appeal. If I will have any questions about my activity from the IRS or the European tax authorities, I will send them to you. Hopefully the letter from the IRS will make your developers work faster. I continue to pay VAT from my American company, let it be an additional expense. But it's very interesting how your company will report on it.

evaristg
Community Member

Hello Segei,

 

I agree with you about the importance of this issue and I can't stress enough how surprised I am with Upwork no taking this problem seriously.

 

The messages I have received from upwork support so far are quite strange. They are just asking me to wait until we get a response from 'the engineers'.

 

Is there someone with authority over 'the engineers' who can provide an estimated date of resolution about this problem?

spod777ru
Community Member

Nobody seems to care about this problem. For several months nothing concrete has been written. The support only acknowledged the problem and promised to solve it without a deadline. It scares. Very strange for a large company that is listed on the stock exchange.

I'm wondering if the company's management reads this forum? An IRS problem can be costly for a company.