We’re updated how we display the response time indicator on freelancer profile pages and on the Profile Settings page for freelancer accounts.
A response time indicator is shown under Availability on freelancer profiles and displays how quickly you accept or decline invites. As part of this update the language on your profile and in your settings has been simplified and we’ve added response ime indicators to the profiles of all freelancers who have received enough job invitations for us to calculate an accurate score.
We’ve broken down the new layout and language below:
If you respond within 24 hours your profile will show:
If you take longer than 1 day but less than 3 days to respond, your profile will show:
If you take 3 days or longer to respond your profile will show:
If you don't have a score, we’ll leave this area blank with a tooltip that says:
If you don’t see a response time on your profile, it’s because you didn’t receive enough invitations in the last 90 days to calculate one accurately. A response time will appear after you have received and responded to more job invitations. In the meantime, you can track this measurement anytime on your My Stats page.
Let us know if you have any questions.
I have responded to 7 out of 7 invitations in 24hrs in the past 90 days, My Stats say.
Why don't a get that sexy nice clean badge saying -24 hour response time- like most Top Rated have?
I am brand new to Upwork and have responded to all of my invitations (5) in well under 24 hours. My stats show 2 out of 3 invitations have been responded to (entirely, not just within 24 hours). Should I just wait for the system to fix itself or is this something I need to request a manual fix on?
I'm sorry if this is not the proper format to ask this question. I was unable to find a way to contact Upwork directly, and wasn't sure what route to take.
Valeria is indeed very helpful.
Your original instinct to post here was right. Since most freelancers do not have direct access to Customer Support, you may properly bring here issues that you can't resolve by searching the help files and/or the fora.
Community Management will either help you directly or open a ticket for you with Customer Support, usually within a day—sometimes a little longer on weekends. In some cases, they may explain that things are working as intended (or as constrained), and may be able to offer workarounds.
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