Update to Video/Voice functionality in Messages

[Garnor M]

This week, we’re updating the video/voice functionality available in Upwork Messages. This new version of video/voice call allows you to activate a call in one click. No need to “sign in” or share personal chat IDs separately, just click the video icon and you’re on your way to initiating a call with other participants in your Message room.

We’ll be highlighting this feature more in the coming months, as we want all users taking advantage of the option to connect directly with each other via live video/voice call. A few things to note for this new version of video/voice:

1. You can join a video call via your mobile device.
2. Video/voice calls can support up to 10 meeting room participants.

Check out our Help Article here for more details.

And there’s more to come….we’re working on additional functionality such as the ability for parties to screenshare as part of a video/voice call. Stay tuned for these updates and let us know what you think of this new video/voice functionality by clicking the clicking the “Leave Feedback” link at the top left of the video screen.

Thanks!

[Jean S]

Are these calls...video or voice recorded? If not, will they be in the future?

[Douglas Michael M]

Thanks, Jean, for raising this question, which is of course relevant to the kinds of evidence Upwork considers (or professes to consider) in disputes.

[Jean S]

I don't think anyone plans to answer the question. So that leaves the assumption that they are listening in or recording our conversations.

[Valeria K]

Hi Jean,

Thank you for your question. No, we are not going to record and store video/voice calls.

[Vijayalaxmi K]

Hi,

Is it currently possible to make audio and video calls through Upwork using my Android mobile? Looking forward to hearing by tomorrow, as I hope to talk to the client soon.

Thanks!

Vijayalaxmi

[Bojan S]

Hi Vijayalaxmi,

Audio and video calls are available only on the web interface and desktop app. Mobile web and app are not supported at this time.

[Vijayalaxmi K]

Hi Bojan,

Thanks for the information.

Vijayalaxmi