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Zoom is coming to the Upwork Marketplace!

daryl_sando
Community Member

Dear Upwork Community,

 

Zoom is coming to Upwork! We know many of you have requested updates to Upwork’s video/call feature. Given that our Terms of Service require all pre-contract conversations to take place via Upwork, a lot of customers have requested access to an improved resource for making calls on our platform. We heard your concerns and feedback, and we’re responding.

 

We are excited to announce that Upwork is rolling out an integration with Zoom that will allow users to quickly initiate Zoom calls right from the Upwork platform.

Zoom.jpg

 

 

To help make sure this integration is seamless, we’re making the new feature available to a small subset of randomly selected Upwork users to start. Once we’re comfortable with how everything is working for those initial users, all Upwork users will have access to the new Zoom integration. Be on the lookout for the rollout of this feature in Upwork Messages!

 

We have included a few more details here

 

Best, The Upwork Team

36 Comments
mansi_shingala
Community Member

It's really a great feature as sometimes we're facing an issue with Upwork call.

 

May I know when this new Zoom call feature will be installed and we can us it?

 

Thank you, Upwork for listening to us

 

Mansi Shingala

AleksandarD
Community Manager

Hi Mansi,

 

We have begun adding Zoom to Upwork Messages so you will have another option for video and voice calls within our platform. We are gradually adding users and appreciate your patience as we do so. We will offer it as quickly as possible. 

 

Thank you.

researchediting
Community Member

Blake C wrote:

Great feature here, next up is scheduling inside of UpWork (that syncs with calendars like Google).

 

Very happy to see this moving in the right direction.


Upwork could, for example, use Calendly, which it already uses to schedule interviews with users.

abinadab-agbo
Community Member

So I was right after all ;). Along with the many who reminded you the common sense that you can't rock at both providing a freelance marketplace and video conferencing.

It was neither possible nor practicable; you have neither the resources nor the know-how to excel in both fields.

colettelewis
Community Member

I like Zoom, although I am unlikely to use it through Upwork. Also, I have had a few issues with it - such as getting pornographic pop-ups when I have downloaded the app onto my PC. I have removed the programme and only use Zoom if invited. I immediately delete the app from my PC after any Zoom meeting. I hope Upwork can ensure that this sort of pop-up and any other hacker pop-up will not occur.    

shamimdev
Community Member

This is really a great Move!

wlyonsatl
Community Member
I hope ALL communication options available through Upwork will soon be integrated with TimeTracker, as both the client and Upwork know the freelancer is, by definition, working for/with the client during such calls and that work time should automatically be included in work time protected by Upwork's payment protection protocols.
lenaellis
Community Member

Hey Nichola, 

 

When joining or starting a Zoom call you will do so in Messages and will not need to create a Zoom account. The issues you explained are very odd and not Zoom. it sounds like you may need to do a scan of your PC for any viruses or malware. Feel free to ping or email me and I can walk you through some steps to make sure your computer is safe. 

browersr
Community Member

Thank you VERY MUCH for doing this. I had a call today and were trying with UW but - as happens all the time - I was unable to hear the other person. Noticing we now have a Zoom option and we used that and everything went perfectly. Extremely pleased with this update. Thank you for listening to the complaints and doing something about it in short order.

robric
Community Member

That's bad news with the cyberwars on zoom