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Zoom is coming to the Upwork Marketplace!

Community Manager
Vladimir G Community Manager Member Since: Oct 31, 2014
11 of 37

Hi Vipul,


That's a great question and the answer is - yes!


Just to make it clear, I'm referring to initiating Zoom calls by using the integrated Zoom option in Upwork Messages, which is in line with Upwork TOS and users do not need to have a Zoom account to use the feature. This doesn't apply to communicating via Zoom directly, outside Messages, before a contract is in place, which is still a TOS violation.

Community Guru
Abinadab A Member Since: Sep 26, 2016
12 of 37

So I was right after all Smiley Wink. Along with the many who reminded you the common sense that you can't rock at both providing a freelance marketplace and video conferencing.

It was neither possible nor practicable; you have neither the resources nor the know-how to excel in both fields.

Community Guru
Nichola L Member Since: Mar 13, 2015
13 of 37

I like Zoom, although I am unlikely to use it through Upwork. Also, I have had a few issues with it - such as getting pornographic pop-ups when I have downloaded the app onto my PC. I have removed the programme and only use Zoom if invited. I immediately delete the app from my PC after any Zoom meeting. I hope Upwork can ensure that this sort of pop-up and any other hacker pop-up will not occur.    

Community Manager
Lena E Community Manager Member Since: Apr 7, 2015
14 of 37

Hey Nichola, 


When joining or starting a Zoom call you will do so in Messages and will not need to create a Zoom account. The issues you explained are very odd and not Zoom. it sounds like you may need to do a scan of your PC for any viruses or malware. Feel free to ping or email me and I can walk you through some steps to make sure your computer is safe. 

Community Guru
Scott B Member Since: Nov 20, 2015
15 of 37

Thank you VERY MUCH for doing this. I had a call today and were trying with UW but - as happens all the time - I was unable to hear the other person. Noticing we now have a Zoom option and we used that and everything went perfectly. Extremely pleased with this update. Thank you for listening to the complaints and doing something about it in short order.

Community Guru
Amanda L Member Since: Jan 23, 2018
16 of 37
Maybe next time implement this before disastrous new TOS are put in place?
Active Member
Mansi S Member Since: Jun 19, 2019
17 of 37

It's really a great feature as sometimes we're facing an issue with Upwork call.


May I know when this new Zoom call feature will be installed and we can us it?


Thank you, Upwork for listening to us


Mansi Shingala

Aleksandar D Moderator Member Since: Mar 23, 2019
18 of 37

Hi Mansi,


We have begun adding Zoom to Upwork Messages so you will have another option for video and voice calls within our platform. We are gradually adding users and appreciate your patience as we do so. We will offer it as quickly as possible. 


Thank you.

~ Aleksandar
Active Member
Md Shamim H Member Since: Sep 19, 2020
19 of 37

This is really a great Move!

Community Guru
Will L Member Since: Jul 9, 2015
20 of 37
I hope ALL communication options available through Upwork will soon be integrated with TimeTracker, as both the client and Upwork know the freelancer is, by definition, working for/with the client during such calls and that work time should automatically be included in work time protected by Upwork's payment protection protocols.