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Action Required. Temporary account on hold

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Frequent Visitor
Rawish M Member Since: Nov 25, 2018
I’m writing to let you know that we have noticed that your account is connected to other Upwork accounts.

As a result, we have placed a temporary hold on all connected accounts.

Because we’d like to get this matter resolved quickly, we ask you to reply back to us within seven days with the username and/or email address of the account you wish to keep. If you do not respond, your account will remain on hold until we hear from you."



As they want , i reply there . Told them what account to keep .
My question is can I receive payment of my current contract from they account I want to keep.

Thanks in advanced
4 REPLIES 4
Moderator
Avery O Moderator Member Since: Nov 23, 2015

Hi Rawish, 

I checked your account and I'm not sure what ticket you are referring to. Could you please share your the ticket number so that I can go ahead and check this further? I'll wait for your reply.


-Avery
Untitled
Frequent Visitor
Abderrazak L Member Since: Nov 14, 2018

Hello Abderrazak,

I’m writing to let you know that we have noticed that your account is connected to other Upwork accounts.

As a result, we have placed a temporary hold on all connected accounts.

Because we’d like to get this matter resolved quickly, we ask you to reply back to us within seven days with the username and/or email address of the account you wish to keep. Please note that after seven days the option to reactivate an account may no longer be available.

Thanks in advance for your cooperation. Should you have any questions or need further assistance, please don't hesitate to get in touch.

Regards,

Kenneth
Upwork Trust & Safety

this is email I received please I need my account I already submit request 

Active Member
Oleksii S Member Since: Jan 26, 2019

Hi, Avery
I have taken a video call before and I passed from it.
By the way, I took it 25th, Jan again, and a  temporary hold has been placed on my account, so I can't submit new proposals .

https://support.upwork.com/hc/requests/23097364

http://prntscr.com/mcqmjg
This is video call linke that I have taken 12th, Dec, last year.
Please help me with this problem.

Thanks for your time and consideration.

Frequent Visitor
Avadh M Member Since: Mar 24, 2018

Hello Avery

 

I also got same mail on 8th April.

 

My ticket is - https://support.upwork.com/hc/requests/25240668

 

I did not get any response, please help me

Please check my reply to the ticket, since a week my account is suspended and I can not do any work.

please help...

 

Avadh Makwana