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ERROR : "It is not safe to download this file. If you really want to access this file please contact

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Active Member
David S Member Since: Nov 28, 2016

What does this mean?  Im not getting any sense out of UPWORK at all. The site is difficult to navigate  David

 

3 REPLIES 3
Community Guru
Mary W Member Since: Nov 10, 2014

It means that there could be a virus or other bad stuff in the file.

Moderator
Vladimir G Moderator Member Since: Oct 31, 2014

Hi David,

 

The error you're seeing indicates that the system flagged the file you're trying to download as possibly being corrupt, as a safety precaution. To confirm, please share the file with Customer Support by submitting a request after using the Get Help button on the Help Center page.

Frequent Visitor
Ricardo F Member Since: Oct 26, 2019

This is the most ridiculous thing I have ever seen from any freelancer platform., can t even get the project files from my developer without going through this nuisance, gosh !

Should we expect Upwork to do the scan for us too and decide if we can download it or not ? 

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