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Security Code and Password

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Frequent Visitor
Jen V Member Since: Oct 27, 2015
I cant remember my password so to change it I need to put in answer in the Security Question, for a very odd reason, I dont remembering answering this.

So....

I changed my security question, it only allows me to select from dropdown list. But thats all, it has no textbox where I can put the answer to the security question.

So again, it was changed successully but the answer is blank, which I tried enetering value to security as blank as I changed my password, but it says wrong answer!

Please help Smiley Sad. Im using iphone and I can only get into my account because I set my very first time login as remember me here.
3 REPLIES 3
Moderator
Valeria K Moderator Member Since: Mar 6, 2014

Hi Jen,

 

I see that our security team is already helping you through the open ticket. Please, check the latest response from them.

~ Valeria
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Frequent Visitor
Jeanette H Member Since: Mar 30, 2016

Hi, i'm now going through the same experience as JenV. Please can someone help. Not sure why the security question is blocking me from loggin in.  Can I do away with the security code?

Thanks

Moderator
Vladimir G Moderator Member Since: Oct 31, 2014

Hi Jeanette,

 

I see you were able to log in after you posted in the Community. Do you still require assistance with your security question?

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