500 error with new account

Mihhail A · Jan 3, 2020 09:34:58 AM

I'm getting a 500 error when trying to log into the account I just created. My email address has been validated. Just going to upwork.com throws Error 500 (A)Trace ID: 54f6ac22ca1ab4d8-RIX It fails both with firefox 71.0 (openSuSE) chromium Version 79.0.3945.88 (openSUSE Build) (64-bit) Clearing cache logs me out but once I log in again, the error reappears.

Aleksandar D · Jan 3, 2020 10:25:02 AM

Hi Mihhail,

I'm sorry for the inconvenience this has caused you. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar

Julie T · Jan 6, 2020 06:35:55 PM

Hello! I am also receiving this same error. Can you point me in the right direction? Thank you!

Avery O · Jan 6, 2020 09:14:07 PM

Hi Julie,

Could you please confirm if this happens when you try to login to your account?

-Avery

Avery O · Jan 6, 2020 10:09:56 PM

Hi Julie,

I'm coming back to let you know that a member of the Customer Support Team has reached out to you to assist you further with your concern.

-Avery