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A charge to my account

Active Member
Bertram D Member Since: Jun 12, 2019
1 of 6

A$73.56 was debited from my bank account, without my permission. I am no longer a client 

Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
2 of 6

Hi Bertram,

 

Thanks for reaching out to us. I checked and it seems there are no transactions being done on your account. Could you please send me a PM with your username and email address of the account on which the Transaction happened? I'll check that for you and assist you accordingly.

Thank you.

~ Aleksandar
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Active Member
Bertram D Member Since: Jun 12, 2019
3 of 6

I did attach a screen shot of the payment in my email and I will attach it
again, as well as the payment that I made for the job that was done as well
as a debit and credit done soon after

As I mentioned I closed my account, which I think was **Edited for Community Guidelines**

Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
4 of 6

Hi Bertram,

 

One of our team members will reach out to you directly via support ticket to assist you further.

 

Thank you.

~ Aleksandar
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Active Member
Bertram D Member Since: Jun 12, 2019
5 of 6
I am still waiting for a response to my query

Over a week now. This is not good
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
6 of 6

Hi Bertram,

 

I'm sorry to hear that your issue was not resolved. I followed up with our team and someone will reach out soon and issue a refund.

 

Thank you.

~ Aleksandar
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