re: "Flagging and message center do not work. I have an abusive, aggressive, and blackmailing freelancer. I have already closed the contract but nobody from Upwork is contactable. I don't think it's fair how I was treated by a freelancer and how badly my work was delivered and this case should be looked at. I am a client and have spent thousands with Upwork but there is no customer service for clients at all in Upwork. This is the only time I need your support and I get nothing, all you do is protect freelancers."
Magdalena:
I am sorry if you were disapponted by your experience with Upwork Customer Support.
I believe everything you said about your experience.
For any clients reading this thread, it may seem like trying to contact Upwork Customer Support is difficult or even if you do so, they won't end up managing your project for you or doing what you want.
Okay...
But I have good news for you:
You have all the tools you need at your fingertips!
You certainly may use the "Flag as inappropriate" link button available on every freelancer's profile page. But you don't need to rely on that!
When you contact Upwork Support to report a freelancer or flag a freelancer's profile, that is YOU BEING NICE. That is you trying to HELP OTHER PEOPLE. That has nothing to do with you achieving your own goals.
In order to put yourself first and accomplish YOUR goals...
You can block freelancers on your own.
You can fire freelancers on your own.
You can decide who to hire on your own.
There are also many things that a client can do directly without firing or blocking a freelancer. For example, if a freelancer repeatedly uses the word "cat", but a client prefers the "feline," then the client can simply ask the freelancer to use the proper word. Most types of "bad freelancer behavior" can be handled with communication, don't require more drastic action, and certainly don't require help from Upwork Customer Support.
If a client has questions about what to do about inappropriate freelancer behavior or freelancers who have done poor quality work... Rest assured that YOU have the power to handle these situations directly. If you have any questions at all, feel free to post a question here in the Community Forum.
