You may ask the freelancer to click the button "Allow client to change feedback".
You will then be able to change only the public feedback. The private feedback your team member gave cannot be changed.
And no; it is absolutely not possible to reopen a closed contract just so you can close it again and give the correct feedback.
Celise L wrote:
A member of my team terminated a contract with a freelancer in this manner: "job canceled due to freelancer performance"
How could that possibly have happened "accidentally?"
Celise L wrote:
The freelancer absolutely completed the job and deserves 5 stars. Is there a way for this to be fixed?
The public feedback (the 4 stars) can be fixed if the freelancer goes to my jobs > all contracts > picks the contract > terms and settings and clicks on "enable client to change feedback"
The private feedback that was left can not be changed, and it is what affects the freelancer's Job Success Score.
We understand how important it is to find the right person because a good connection with independent talent can have a lasting impact on your business. We want to help you feel confident about using Upwork to grow your business.Learn More
A thorough and detailed job post, which shows a well-researched understanding of your needs, makes your project more compelling for top-notch professionals.Learn More
The rise of remote work and hybrid workforces has rapidly expanded organizations' access to top global talent. With a greater pool of potential candidates, having an efficient and effective screening process is more important than ever.Learn More
A step-by-step guide to hiring a freelancer!Learn More