Account abruptly suspended for no reason, email says 'we may not respond further'

[394ac3be]

I just opened my account this week and posted my first job. I chatted with a talent specialist, she said the job description looked good and congratulated me on getting my first couple proposals. But then my account was abruptly deleted (no way to log in) and I was sent the following message saying that I wouldn't receive further support:

"I have reviewed all aspects of your account, and unfortunately, you are violating Upwork's Terms of Service. I regret to inform you that based on that review, it has been determined that your account will not be restored. The Terms of Service violation(s) in question lead to this final decision. Please be advised that we may not respond to further requests regarding this issue."

No reason provided. I have reviewed the Terms of Service and can't find anything I did wrong. I had to create a new account to even post this. This is a confusing and negative first experience, but I am still interested in using the platform. Can you help?

[VladimirG]

Hi Mark,

While we won't be able to discuss your account issue in the Community forums, I see you're communicating with our team and I'd encourage you to continue the conversation via your open support ticket. Thank you.