Account on Hold

[c_casallas]

Dear Upwork. 

I have 2 profiles on Upwork. As a freelancer. Also as Digital Tangible, which allows me to hire freelancers. This second profile is currently "on hold" and due to this the freelancers cannot accept my Job Offer. 

I went to the Support Bot chat, and it said that I should check for emails or notificactions from Upwork, to know why the account was put on hold. But I have not received any messages from Upwork. 

Not sure what I can do now. 

Please advise how I can solve this issue, as I have job offers pending and I need to hire another freelencer today.

Thank you very much. 

Claudia Casallas 

[BojanS]

Hi Claudia,

We'll have one of our agents reach out to you via a support ticket to assist you with your client account status and with hiring the freelancer. 

Thank you for reaching out to us.