Account on hold: identity validation

[42306cae]

Hi, 

I have been using UpWork for a brief period of time as a Client.

I have posted a job, talked with freelancers and found one I want to hire. I have tried setting up a a credit card with the name of the CEO but that required identity verification. So I went to setup the company Paypal account as a billing method. 

My account is still on hold, asking me to validate the identity of the CEO. This does not make sense if I have Paypal as payment method now.

How can I unblock and proceed to hire the freelancer? It's unbelievable what a bad support there is for Clients.

Thanks in advance, 

Santiago

[g_vasilevski]

Hi Santiago,

One of our team members will reach out to you via ticket as soon as possible and assist you further with your billing method and your account. Thank you.

[42306cae]

Hi, 

This task is still open:

- I have a freelancer to hire,

- I have the payment information (paypal)

- and I still cannot hire him.

I cannot believe I cannot proceed to give you my money 🙂

Best, 

Santiago

[g_vasilevski]

Hi Santiago,

I understand your frustration with this and rest assured our team will assist you further directly on your ticket. Thank you.