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Account on hold

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Active Member
Vaibhav A Member Since: May 26, 2020
1 of 5
Hi, I just sent my freelancer the contract & he cannot accept it. As it says my account is on hold. I checked my mails & notifications and cannot see any updates suggest by the bot. I am looking to hire the freelancer asap as he might get busy. Please let me know how can I solve this issue.
Thanks.
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Active Member
Debbie H Member Since: May 26, 2020
2 of 5

Hi, I made a payment to make an offer to a freelancer and the money has been taken from my account however when the freelancer tries to accept my offer they are shown a message that the "clients account is temporarily on hold". I have no idea why. How do we proceed?

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
3 of 5

Hi Vaibhav and Debbie,


I`m sorry about the inconvenience this had caused you. Our team will reach out to you both via tickets and assist you further with your contracts. Thank you.


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Active Member
Eyo E Member Since: May 29, 2020
4 of 5

Hi, I just sent my freelancer the contract & she cannot accept it. As it says my account is on hold. I checked my mails & notifications and cannot see any updates suggest by the bot. I am looking to hire the freelancer asap as she might get busy. This is not the first time I am hiring this freelancer as two payments were already made this week. Please let me know how this issue can be solved. Kindly treat urgently. Thanks.

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
5 of 5

Hi Eyo,

 

Unfortunately, it looks like the charge on your credit card keeps getting declined. Please, make sure your card has sufficient funds on it to complete the funding.

 

Thank you!


~ Bojan
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