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Account suspended and Refund not received

Hello team upwork why my account was suspended ? because I didn't do anything wrong just I have ask for a refund nothing more and I see that a balance was on my account I don't know what is it because I have ended the contract before getting any balance or fees on my account and I have asked the freelancer for a refund of 15 $ and he has refunded me but I didn't receive anything on my Paypal account or my bank account, so please tell me the reason why I am suspended and thank you so much and I hope you will help to get my refund I appreciate really your help god bless you all !

Community Manager
Community Manager

Hi Eagle,


We'll have one of our agents reach out to you via a support ticket to assist you with this concern. 


Thank you for reaching out to us. 

~ Bojan
Learning Paths