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Account suspended in error - No response for 10+ days. Is UpWork support still a thing?

We actively use UpWork (very often). Our account was suspended because of the "payment method," but we have had a payment method on file. We added a second payment method, had the same issue and were prompted to contact support. We reached out 10+ days ago without a response. We have projects on pause and new projects waiting to start.


Does anyone have a solution?


Is UpWork support still active?

Community Manager
Community Manager

Hi Tyler,


Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.


~ Nikola
Community Member

I get this a lot, because of my credit card limitation.

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