Account suspended in error - No response for 10+ days. Is UpWork support still a thing?

[7f17c6e2]

We actively use UpWork (very often). Our account was suspended because of the "payment method," but we have had a payment method on file. We added a second payment method, had the same issue and were prompted to contact support. We reached out 10+ days ago without a response. We have projects on pause and new projects waiting to start.

Does anyone have a solution?

Is UpWork support still active?

[NikolaS]

Hi Tyler,

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

[7bd0d548]

I get this a lot, because of my credit card limitation.