When I tried to hire, I´ve got this error.
I tried with several browsers.
Nobody at upwork support or coworkers did help me yet. Maybe, upwork needs no new clients or money?
Does anybody know, what´s wrong with that error?
Kind regards, Dirk
Dirk and Joel,
Could you please edit the text so it includes only letters of English alphabet as Petra suggested? Let us know if you continue experiencing the issue after that.
Sorry about the inconvenience.
More work needs to be done on the design of this page and its error messaging. I kept getting this error on the hire page and there is no Address field on this page. I was really stumped about what it was referring to. Should at least say billing address or explain the error in clearer terms. Maybe also a link to the billing information page.
I'm sorry for the frustration this caused and I will share your feedback with the team. I see that you have successfully posted a job but please let us know if you need any more assistance.
Our team is still working to resolve this issue. In the mean time, since some UTF symbols cause this issue, as a workaround you can stick to symbols that can be inputted with only standard English keyboard (without additional coding of any symbols), and you should be completely fine. In case you still have issues, please copy-paste the text you enter, we will advise what to modify, until the bug is resolved by the team. Thank you.
i am trying to hire someone and i keep getting this error, don't know how to solve it but it's a pain and there are no user path to fix or look for the error. i am about to give up.
I am getting this error on the hiring page (for a contract)! There is no address field and I have no special characters anywhere in the form. This is blocking me from hiring. Please advise how to resolve this.
I`m sorry about the inconvenience this had caused. One of our team members will reach out to you directly and assist you further, thank you for your patience.
I have the same problem right now. Could you tell me if the error apply to job-description only, or if it could be about signs within an attached file, or even in the billing-address (although the billing method were already accepted).
got the same complication, can not hire a freelancer cause of the same reason as the other person. Could you please help me, too? I want to hire some people at the official way...
Hi Japinder...this is the Solution. 🙂
1. Go to your Profile image top right, click on SETTINGS
2. Then click on Billing Methods on the Left.
3. Scroll down, go to your Primary Credit card... click on 3 dots (...) select EDIT
4. Then in your address look for any characters that ARE NOT allowed on Upwork
for example in City...I put St.Paul.,.. Upwork does not allow periods, so I put
Saint Paul and it worked! **Just make sure to check you don't have characters
that are not english,etc, can't remember exactly which ones aren't allowed.
Hope this helps.
One our team members will reach out to you directly via support ticket, you do not need to create a ticket. I checked your account and it looks like one of our team members already reached out to you to assist directly. If you have any questions, please feel free to post it on the ticket so that the agent can assist you further, thank you.
Please go to your account settings and chose top tab on left, ''My Info''. Kindly, try adding address details and phone number in order to fix this error.
If the issue persists after this please let us know and our team will assist you further.
it seems like this problem is still not solved, as its now November already and I'm getting the same failure message over and over again. Would be great if you could do something against it soon 🙂