Jan 16, 2018 05:07:47 AM by Dirk G
When I tried to hire, I´ve got this error.
I tried with several browsers.
Nobody at upwork support or coworkers did help me yet. Maybe, upwork needs no new clients or money?
😉
Does anybody know, what´s wrong with that error?
Thank You!
Kind regards, Dirk
Jan 16, 2018 05:20:32 AM Edited Jan 16, 2018 05:22:32 AM by Petra R
Are you trying to use "funny" letters like ö ä ü ß maybe?
If so try "Muenchen" instead of "München" or "Schneiderstrasse" instead of "Scheiderstraße" for example
Feb 9, 2018 04:12:44 PM by Joel G
I am getting the same exact problem. Can someone who has overcome this problem please advise?
Feb 9, 2018 05:36:56 PM by Valeria K
Dirk and Joel,
Could you please edit the text so it includes only letters of English alphabet as Petra suggested? Let us know if you continue experiencing the issue after that.
Sorry about the inconvenience.
Feb 14, 2018 11:45:33 AM Edited Feb 14, 2018 11:46:44 AM by Renaldo B
More work needs to be done on the design of this page and its error messaging. I kept getting this error on the hire page and there is no Address field on this page. I was really stumped about what it was referring to. Should at least say billing address or explain the error in clearer terms. Maybe also a link to the billing information page.
Feb 14, 2018 12:35:07 PM by Nina K
Hi Renaldo,
I'm sorry for the frustration this caused and I will share your feedback with the team. I see that you have successfully posted a job but please let us know if you need any more assistance.
Feb 22, 2018 07:44:23 AM by Islam B
Hey i still got the Problem.
Could you tell why this errors happens, so others know how to solve it.
greets
Feb 22, 2018 08:25:18 AM by Nina K
Hi Islam,
Our team is still working to resolve this issue. In the mean time, since some UTF symbols cause this issue, as a workaround you can stick to symbols that can be inputted with only standard English keyboard (without additional coding of any symbols), and you should be completely fine. In case you still have issues, please copy-paste the text you enter, we will advise what to modify, until the bug is resolved by the team. Thank you.
Apr 5, 2018 01:09:58 AM by Deniz C
i am trying to hire someone and i keep getting this error, don't know how to solve it but it's a pain and there are no user path to fix or look for the error. i am about to give up.
Apr 5, 2018 01:20:02 AM by Goran V
Hi Deniz,
One of our agents will reach out to you and assist you further, thank you!
Jun 4, 2018 07:23:57 PM Edited Jun 4, 2018 07:25:09 PM by Phaedra R
I am getting this error on the hiring page (for a contract)! There is no address field and I have no special characters anywhere in the form. This is blocking me from hiring. Please advise how to resolve this.
Aug 27, 2018 11:39:02 AM by Cynthia R
Hey what is wrong with your system I am getting this as well!!!!
Aug 27, 2018 12:01:25 PM by Bojan S
Hi Cynthia,
I`m sorry about the inconvenience this had caused. One of our team members will reach out to you directly and assist you further, thank you for your patience.
Jul 30, 2018 07:56:41 PM by Angel E
City may only include letters, digits, space, dash and apostrophe. Should include at least one letter.
Please why I m getting the error message?
Aug 6, 2018 05:09:03 AM by Arnaldo H
Hello
I have the same problem right now. Could you tell me if the error apply to job-description only, or if it could be about signs within an attached file, or even in the billing-address (although the billing method were already accepted).
Thanks!
Erik Arnaldo
Sep 25, 2018 10:38:45 PM by Kim B
Same problem here.
I even don't know WHERE I can change the city name.... ??
Pls help!
Sep 25, 2018 10:57:49 PM by Goran V
Hi Kim,
Our team will reach out to you directly via ticket and assist you further. Account information can be changed/updated by going to Settings > My Info.
Feb 5, 2019 01:23:17 AM by Nikita M
Hello Goran,
got the same complication, can not hire a freelancer cause of the same reason as the other person. Could you please help me, too? I want to hire some people at the official way...
thx
Nik
Feb 5, 2019 01:44:41 AM by Goran V
Hi Nikita,
Our team will reach out to you as soon as possible and assist you further with hiring your freelancer, thank you.
Feb 22, 2019 10:02:32 AM by David T
I am also getting this issue. There's no weird text in my address. It's a PO BOx.
Feb 22, 2019 11:43:06 AM by Bojan S
Thank you for reaching out to us, David. One of our team members will reach out to you directly to assist you with your concern.
Mar 30, 2019 11:02:35 AM Edited Mar 30, 2019 12:17:31 PM by Joanne P
I am having the same problem, this is very problematic.
Please help me I am in need of assisstance
Mar 30, 2019 11:41:39 AM by Jonathan H
Hi Japinder...this is the Solution. 🙂
1. Go to your Profile image top right, click on SETTINGS
2. Then click on Billing Methods on the Left.
3. Scroll down, go to your Primary Credit card... click on 3 dots (...) select EDIT
4. Then in your address look for any characters that ARE NOT allowed on Upwork
for example in City...I put St.Paul.,.. Upwork does not allow periods, so I put
Saint Paul and it worked! **Just make sure to check you don't have characters
that are not english,etc, can't remember exactly which ones aren't allowed.
Hope this helps.
Aug 20, 2019 01:21:54 AM by Goran V
Hi Hugo,
Try adding your address without using any special characters. If you`re still having the same problem after this let me know, thank you.
Nov 16, 2019 08:29:00 AM by Aleksandar D
Hi Pat,
Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
Nov 16, 2019 12:57:29 PM by Joanne P
Hi Pat,
One our team members will reach out to you directly via support ticket, you do not need to create a ticket. I checked your account and it looks like one of our team members already reached out to you to assist directly. If you have any questions, please feel free to post it on the ticket so that the agent can assist you further, thank you.
Dec 24, 2019 12:57:00 AM by Goran V
Hi Sascha,
Please go to Settings > Contact Info > Location and add your full address. If you`re still receiving the same error after this, let me know. Thank you.
Dec 30, 2019 09:31:37 AM by Richard L
I am also receiving this error and with no unusual letters as its written in english.
Dec 30, 2019 10:22:39 AM by Bojan S
Hi Richard,
Please go to your account settings and chose top tab on left, ''My Info''. Kindly, try adding address details and phone number in order to fix this error.
If the issue persists after this please let us know and our team will assist you further.
Thank you!
Nov 22, 2018 06:08:33 AM by Jure L
Hi,
it seems like this problem is still not solved, as its now November already and I'm getting the same failure message over and over again. Would be great if you could do something against it soon 🙂
Thank you,
Anna
Nov 22, 2018 06:28:00 AM by Goran V
Hi Jure,
One of our team members will reach out to you via ticket directly to assist you further with your account, thank you.
Mar 27, 2018 06:33:48 AM by Pommier J
It's not working for me and I have only common characters. It's very annoying, I need to hire someone right now...