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Address may only include letters, digits, space, dash, comma, dot, slash, apostrophe and pound. City

Moderator
Goran V Moderator Member Since: Mar 24, 2017
21 of 68

Hi Nikita,

 

Our team will reach out to you as soon as possible and assist you further with hiring your freelancer, thank you.


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Active Member
David T Member Since: Feb 22, 2019
22 of 68

I am also getting this issue. There's no weird text in my address. It's a PO BOx.

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
23 of 68

Thank you for reaching out to us, David. One of our team members will reach out to you directly to assist you with your concern. 

~ Bojan
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Active Member
Japinder S Member Since: Mar 30, 2019
24 of 68

I am having the same problem, this is very problematic. 

 

Please help me I am in need of assisstance

Active Member
Jonathan H Member Since: Mar 30, 2019
25 of 68

Hi Japinder...this is the Solution. Smiley Happy

 

1. Go to your Profile image top right, click on SETTINGS

2. Then click on  Billing Methods on the Left.

3. Scroll down, go to your Primary Credit card... click on 3 dots (...) select EDIT

4. Then in your address look for any characters that ARE NOT allowed on Upwork

for example in City...I put  St.Paul.,.. Upwork does not allow periods, so I put

Saint Paul and it worked! **Just make sure to check you don't have characters

that are not english,etc, can't remember exactly which ones aren't allowed.

 

Hope this helps. 

Active Member
Japinder S Member Since: Mar 30, 2019
26 of 68
This helped thanks It works now
Active Member
Jure L Member Since: Nov 22, 2018
27 of 68

Hi, 

 

it seems like this problem is still not solved, as its now November already and I'm getting the same failure message over and over again. Would be great if you could do something against it soon Smiley Happy

 

Thank you, 

 

Anna

Moderator
Goran V Moderator Member Since: Mar 24, 2017
28 of 68

Hi Jure,

One of our team members will reach out to you via ticket directly to assist you further with your account, thank you.


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Active Member
Pommier J Member Since: Mar 27, 2018
29 of 68

It's not working for me and I have only common characters. It's very annoying, I need to hire someone right now...

Active Member
Scholars O Member Since: Jul 26, 2018
30 of 68

+1 - had this same issue and it was incredibly frustrating.

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