Address may only include letters, digits, space, dash, comma, dot, slash, apostrophe and pound. City

[Goran V]

Hi Nikita,

Our team will reach out to you as soon as possible and assist you further with hiring your freelancer, thank you.

[David T]

I am also getting this issue. There's no weird text in my address. It's a PO BOx.

[Bojan S]

Thank you for reaching out to us, David. One of our team members will reach out to you directly to assist you with your concern. 

[Japinder S]

I am having the same problem, this is very problematic. 

Please help me I am in need of assisstance

[Jonathan H]

Hi Japinder...this is the Solution.

1. Go to your Profile image top right, click on SETTINGS

2. Then click on  Billing Methods on the Left.

3. Scroll down, go to your Primary Credit card... click on 3 dots (...) select EDIT

4. Then in your address look for any characters that ARE NOT allowed on Upwork

for example in City...I put  St.Paul.,.. Upwork does not allow periods, so I put

Saint Paul and it worked! **Just make sure to check you don't have characters

that are not english,etc, can't remember exactly which ones aren't allowed.

Hope this helps. 

[Japinder S]

This helped thanks It works now

[Jure L]

Hi, 

it seems like this problem is still not solved, as its now November already and I'm getting the same failure message over and over again. Would be great if you could do something against it soon

Thank you, 

Anna

[Goran V]

Hi Jure,

One of our team members will reach out to you via ticket directly to assist you further with your account, thank you.

[Pommier J]

It's not working for me and I have only common characters. It's very annoying, I need to hire someone right now...

[Scholars O]

+1 - had this same issue and it was incredibly frustrating.