One our team members will reach out to you directly via support ticket, you do not need to create a ticket. I checked your account and it looks like one of our team members already reached out to you to assist directly. If you have any questions, please feel free to post it on the ticket so that the agent can assist you further, thank you.
it seems like this problem is still not solved, as its now November already and I'm getting the same failure message over and over again. Would be great if you could do something against it soon