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Address may only include letters, digits, space, dash, comma, dot, slash, apostrophe and pound. City

Moderator
Goran V Moderator Member Since: Mar 24, 2017
51 of 68

Hi Olena,

 

One of our team members will reach out to you via ticket and assist you further with your address, thank you.


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Active Member
Carsten B Member Since: Dec 14, 2018
52 of 68

Same problem here. Can't hire freelancer:

"Address may only include letters, digits, space, dash, comma, dot, slash, apostrophe and pound."

Moderator
Goran V Moderator Member Since: Mar 24, 2017
53 of 68

Hi Carsten,

 

One of our team members will reach out to you via ticket and assist you further with hiring your freelancer. Thank you.


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Active Member
Alexander F Member Since: Dec 26, 2018
54 of 68

Hi Goran, have the same problem. 

Address may only include letters, digits, space, dash, comma, dot, slash, apostrophe and pound.
City may only include letters, digits, space, dash and apostrophe. Should include at least one letter.

 

Best regards

Alexander

Moderator
Goran V Moderator Member Since: Mar 24, 2017
55 of 68

Hi Alexander,

 

One of our customer support agents will reach out to you via ticket and assist you further with your address, thank you.


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Active Member
Mark K Member Since: Jan 2, 2019
56 of 68

How this is possible website like this have a basic problem with that kind of error. 

 

I am trying to hire a frolancer and get this message:

 

"

Address may only include letters, digits, space, dash, comma, dot, slash, apostrophe and pound.

"

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
57 of 68

Hi Mark,

 

I've escalated your concern to our team and one of our team members will reach out to you directly to assist you further. 

In the meantime, please go to your account settings and chose top tab on left, ''My Info''. Kindly, try adding address details and phone number in order to fix this error. If the issue persists after this please share any question on your support ticket and our team will assist you further.

Thank you!

~ Bojan
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Active Member
Erwan F Member Since: Jan 14, 2019
58 of 68

Hi,

 

I had the problem just now and I found the solution. The problem is the address with your paiement method. I had "é" in the address. I just changed by "e" and now it works!

 

have a good day

Active Member
Merve O Member Since: Jan 28, 2019
59 of 68

i have the same error, can you help me with it

 

Moderator
Avery O Moderator Member Since: Nov 23, 2015
60 of 68

Hi Merve, 


Please try updating your address and phone number on this page. Once the information has been filled up, you should be able to start hiring on Upwork. Let us know if the issue persists. 


-Avery
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