After adding funds for the first project, my account was suspended - "Verification needed"

[275dd7ec]

Hi, my client account was randomly suspended after I deposited the funds in escrow. Even after submitting all the documents 4 days ago there has still been no reply from the support. 

Can you let me know what to do?

[g_vasilevski · Accepted solution]

Hi Ishtmeet,

I'm sorry for the inconvenience this has caused you. I just escalated your concern to our team and one of our team members will update your ticket as soon as possible and will assist you further. Thank you.

[275dd7ec]

Thank you so much, Goran. I just received an email regarding the indentification process. The account is no more suspended, but I receive a warning which says - Financial transactions are limited. What does this mean?

[g_vasilevski]

Hi Ishtmeet,

Rest assured, our team will continue to assist you directly on your ticket. Feel free to follow up directly there if you have any additional questions, thank you.