Hello Upwork Community,
I hope everyone is doing well. I’m reaching out for help regarding an issue I’m experiencing with a freelancer on the platform.
I have been working with a freelancer on a project, and the payment was processed automatically without my request. At the time, I wasn’t too concerned because I had worked with her before and had a good experience. However, it has now been over two months since I last heard from her, and despite my repeated attempts to contact her, I have received no response.
I understand that personal matters can arise, but the lack of communication has left me worried about the status of the project and the professionalism of the engagement. I’ve tried to resolve this directly by requesting a refund, but I’m still awaiting a response.
I haven’t been able to speak to anyone from Upwork, as the chatbot isn’t a human, and it’s driving me crazy trying to find a way to reach someone for assistance.
I would greatly appreciate any guidance or advice on how to proceed in this situation, including any steps I can take to file a complaint or seek a resolution.
