Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

Bad rating from 3 years ago

Active Member
Stephanie J Member Since: Sep 1, 2018
1 of 23

Is there a way to remove or hide a 1 star review that was left almost 3 years ago? I'm the client and it was left by a freelancer.

 

It's not visible from my Client profile but it's visible when I tried posting a job today and viewed it from my Freelancer account. How come I can't see it from my Client profile?

 

Is there a way to remove or hide that 1 star review? Do I need to dispute it? Even though I paid the Freelancer upfront, I think they got mad because I didn't close the job. I was very sick at the time and they knew that.

Ace Contributor
Malik S Member Since: Jul 12, 2018
2 of 23

Have you tried contacting Upwork through support. I think only they can help 

 

You can check this article for more info. 

 

Feedback Removal

Active Member
Stephanie J Member Since: Sep 1, 2018
3 of 23

I have and this was their response:

 

"We can't remove a feedback unless it violates our Terms of Service, but we have enabled the option to allow feedback changes by your freelancer for 14 days. Please contact your freelancer and kindly ask her to change the 1 star feedback within 14 days."

 

So they want me to contact the Freelancer from a project 3 years ago and ask them about changing the feedback they gave and they gave 14 days to allow it? That seems a bit odd..

Community Guru
Tiffany S Member Since: Jan 15, 2016
4 of 23

Stephanie J wrote:

 

 

So they want me to contact the Freelancer from a project 3 years ago and ask them about changing the feedback they gave and they gave 14 days to allow it? That seems a bit odd..


It seems especially odd since harassing the other party to change feedback is generally considered (per prior posts from Upwork staff) to be feedback manipulation and a TOS violation.

Community Guru
Jo-An B Member Since: Aug 2, 2016
5 of 23

Hi Stephanie,

Sorry for the confusion. As what Vivek pointed out, Clients can't remove feedbacks. As a Top Rated freelancer or agency, one can request to remove feedback from their Job Success Score (JSS) for one ended contract at a time.

~ Jo-An

Untitled
Community Guru
Vivek K Member Since: May 28, 2016
6 of 23

Jo-An B wrote:

Hi Stephanie,

To learn more information about how to utilize this Top Rated perk and the affects on your JSS, please check out this help article and feel free to follow up with any additional questions.


Unless I am reading it incorrectly,She is talking about feedback she received as a client from a freelancer she hired.

Community Guru
Vivek K Member Since: May 28, 2016
7 of 23

No,

As far as I know, Clients have no way to remove a feedback.  Freelancers can remove it by returning money or by using the TR-Perk, but clients do not have any way to unilaterlally  change a feedback once given. 

I tried looking at my old contracts, but cannot see  'respond to this feedback  button' on them, while it available of recent contracts. So I think  this is by design. The option to repond is available only for sometime. Similarly, even if the Freelancer was ready to do it, the link ' Enable change of feedback' would have expired long ago.

So there is nothing that you can do about it.

 

Also, I would never pay upfront (upfront as in releasing the money from escrow before the work is submitted to me or payment  via bonus before work is  done), unless there is a reason for me to do it like freelancer needs to buy something even before starting work (and I cannot buy that and send it to them)

 

I would personally not feel  bothered by that feedback.

If a freelancer does not like to work with me because I had a bad review from one freelancer, I would be happy not to work with them and find another person to work.

 

Community Guru
Preston H Member Since: Nov 24, 2014
8 of 23

Stephanie:

The good news for you is this:

 

This is not going to hurt you.

 

You can post jobs, and you can get proposals from freelancers.


Freelancers are going to reply to your job postings based on the description of the job. Some freelancers will look at your overall hiring statistics. Most will not.

 

A few freelancers will look at your hiring history. They will see what kind of client you are overall. Very few will ever even see that feedback from 3 years ago.

Active Member
Stephanie J Member Since: Sep 1, 2018
9 of 23

Thank you but the problem is that if I post a job, it's coming from a client with a 1/5 star review and that looks really really bad in the job feed. 

 

As a Freelancer, I definitely consider the Client's history but I've never seen a job posted as a 1/5 stars, 3/5 has been the worst. 

 

What should I do?

Community Guru
Vivek K Member Since: May 28, 2016
10 of 23

Stephanie,

Was this the only Job you ever hired on Upwork? Then it will obviously show as 1/5 which is average of  all one contract.

 

You already know there is nothing that can be done about it. I am not sure  about the the 'enable Freelancer to change feedback' link being even active after 3 years- Nevertheless you already know that option is futile in your case.

 

Since You can do nothing about it at this stage, why not just post a Job and see if it gets some good applications or if someone you invite from upwork freelancers pool is ready to accept your Job.

I am sure you will find many.

 

Some Good Feedback on Jobs would change the average ratings to better.

 

NOTE: It seems I missed the point that the change feedback link has been activated by the upwork from their side (normally clients do not see this at their end on  old  contracts  ).  

In that case, it will be possible to change the feedback only if the freelancer does it. You can try to contact if you want, although I would personally not go fetching for the freelancer . I would rather Post a Job and move ahead.(Just Personal Choice)

 

 

TOP SOLUTION AUTHORS
TOP KUDOED MEMBERS