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Re: Been scammed by a freelancer : upwork team doesn't care as they want to remain "neutral&amp

c78a3994
Active Member
RAFFARD M Member Since: Dec 9, 2017
11 of 21

Jenifer, the facts are the facts :

We have provided all the information to upwork, there are something like 3 to 5 messages that describes the case.

The freelancer has cheated, we proved it, and you paid her just because we didn't reply in 7 days. I don't think it is normal in this case, since it is obvious that it is a fraud. We don't undertsand why upwork has facilitated the fraud ?

cupidmedia
Community Guru
Jennifer D Member Since: Feb 15, 2016
12 of 21

@RAFFARD M wrote:

Jenifer, the facts are the facts :

We have provided all the information to upwork, there are something like 3 to 5 messages that describes the case.

The freelancer has cheated, we proved it, and you paid her just because we didn't reply in 7 days. I don't think it is normal in this case, since it is obvious that it is a fraud. We don't undertsand why upwork has facilitated the fraud ?


 "You paid her" - no I didn't. I'm a client, just like you.

 

"The facts are the facts" - yes, and the fact is, you didn't meet your obligations under the legal contract you entered in to and therefore forfeited your payment protection.

jmeyn
Community Guru
Joachim M Member Since: Mar 23, 2015
13 of 21

 

 



@RAFFARD M wrote:

Hi Jennifer,

No, unfortunately, the scammer asked the whole amount in a escrow.

We have provided all the information to upwork, so upwork has all the details, but just because we responded late to their message, then they did pay the scammers.

And now they are just repeating the same thing instead of trying to help us. I don't understand why upwork doesn't take its responsibilities and support the client, who makes them win money.

Does anyone know here who is behind upwork legally ? How to download the contract between us and the freelancer ? We would like to attack the freelancer and upwork. We do have the time and the money to do so, we will get back our funds.


So it was a fixed price job. With a fixed price job you have a whole fortnight to check the quality of the work provided before you release the payment. To be absolutely blunt: What did you do in that fortnight?

Yes, you were scammed but you brought it onto yourself by not following the existing procedures to avoid this.

c78a3994
Active Member
RAFFARD M Member Since: Dec 9, 2017
14 of 21

Well we didn't.

A dispute has been opened, we have sent all the information to upwork. But then, because we haven't replied in 7 days, upwork decided to pay the cheater.

We checked the work, we refused to pay for this, but she got paid.

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
15 of 21

Hi Raffard,

I`m sorry about the inconvenience this had caused you. 
Please refer to the information shared with you on your open ticket, and if you have more questions about this post them there and one of our team members will assist you further.

~ Goran
Upwork
petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
16 of 21

@RAFFARD M wrote:

...because we haven't replied in 7 days, upwork decided to pay the cheater.


 Well, why didn't you reply within 7 days?

 

 

wendy_writes
Community Guru
Wendy C Member Since: Aug 24, 2015
17 of 21

Raffard, had you followed Upwork suggested protocol you would not be in this situation.  Frankly, you have only yourself to blame.

 

The freelancer could well have been at fault - but because you did not follow through as the buyer ... you are have no recourse.  Understandably.

 

colettelewis
Community Guru
Nichola L Member Since: Mar 13, 2015
18 of 21

A true case of non-professional eats non-professional. If only people would read the small print.

 

If wishes were horses . . .

wendy_writes
Community Guru
Wendy C Member Since: Aug 24, 2015
19 of 21

Or unicorns ... which seems more likely.

prestonhunter
Community Guru
Preston H Member Since: Nov 24, 2014
20 of 21

Unfortunately, nobody has a created a system, anywhere, in which it isn't possible to be cheated.

 

This possibility is not unique to Upwork. Some amount of caution is necessary by freelancers as well as clients.

 

The original poster has thoughts about things such as "lawyers" and "legal contracts." That is something we see from time to time among new users of the system. But for the type of work that is done on Upwork, these are not practicable ideas.


The domain for dealing with Upwork issues is Upwork. A successful business-minded user of this platform will think of Upwork as a domain unto itself and will understand and utilize its rules and procedures. Trying to push Upwork into some other familar domain (such as local municiple jurisprudence) may seem seem like an emotionally tempting thing to do, but the math just doesn't work out.

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