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bdf96966
Community Member

Bill Pay Method

Every time I try to submit my bill pay information, there seems to be a problem with the form.  The issue changes each time.  

 

Sabrina E.

**edited for Community Guidelines**

3 REPLIES 3
AveryO
Community Manager
Community Manager

Hi Sabrina, 

Could you please confirm what exact issue you are experiencing so that I can look into this for you? Please also try clearing your browser's cookies, or using a different browser to see if the issue persists. 


~ Avery
Upwork
bdf96966
Community Member

Hi! After typing in all information and clicking continue, I receive a message or messages that say I’ve left out information. For example, expiration date, security code, etc. The information is there and it is correct, but the system does read it. When I waited to try again, a different area of the form had a problem (i.e. the credit card number).
AveryO
Community Manager
Community Manager

Hi Sabrina, 

I'm sorry for the inconvenience.Could you please try the troubleshooting steps I've shared above to see if the issue persists?


~ Avery
Upwork
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