🐈
» Forums » Clients » Billing Issue: VA charges 10hrs @$3/hr ($30) ...
Page options
9bc89fda
Community Member

Billing Issue: VA charges 10hrs @$3/hr ($30) but $45 is deducted from my account each time

Hi UpWork Team,

 

2 of my invoices has some issues. VA charges 10hrs @3/hr (i.e. $30) but each time $45 is deducted from my account. My Invoice references are below, please assist to set this right. You could see 2 amounts mentioned in my each invoice ($30 & below it $45)

 

Apr 19, 2021HourlyInvoice for 04/12/2021-04/18/2021 - 10:00 hrs @ $3.00/hrHidden($30.00)
($45.00)
376027045
Apr 5, 2021HourlyInvoice for 03/29/2021-04/04/2021 - 10:00 hrs @ $3.00/hrHidden($30.00)
($45.00)
372592437
3 REPLIES 3
PradeepH
Moderator
Moderator

Hello Lawrence,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further.

 

Thank you.

Pradeep H.

Upwork

Thanks Pradeep, looking forward to email from the team ~$30 combined was overbilled for the 2 invoice referred above.

Hi Lawrence,

 

Just to clarify, the team already reached out to you directly to assist you further via a support ticket. You can access your ticket here or via your email.

 

Thank you.

~ Luiggi
Upwork
Latest Articles
Learning Paths