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Billing Query

29238434
Active Member
Keryn N Member Since: Jun 10, 2018
1 of 2

I paid $300 for a job why is my balance showing $408?

I am new to upwork so I am not 100% sure if I may have made a mistake here, but I am already very suspicious, especially since I don't see an option anywhere to contact an actual upwork support center employee.
This is my concern: I set the first milestone for a hired freelancer at $100 (monies were added to escrow). When the freelancer accomplished the first milestone he sent me a request for the $100, the monies were paid to him from escrow. Then I placed the remaining $200 into escrow. I realize along the way upwork charged me two processing fees, one for $2.75 the other $5.50. I expected that my balance would be $308.50 but I am seeing a beginning balance of $408.50 why is that?

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
2 of 2

Hi Keryn,

 

Someone from the team will reach out to assist you further with your concern. If you have any questions, please post it on the ticket so the agent assisting you can help you. You can access the ticket here. Thank you!


-Joanne
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