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15ab20ff
Community Member

Billing address

Hello? Am told invalid billing address when I try to charge my account. I have connected my bank credit card but am told I have not set valid billing address. Someone to help pls

 

**Edited for Community Guidelines**

4 REPLIES 4
andregutierrez22
Moderator
Moderator

Hi Alfred,

 

Could you please add your address in Settings > My Info > Company contacts and then try again?

Please let us know if the issue persists.

 

~Andrea
Upwork

Not solved. I have tried it severally 

Hi Alfred,

 

Thank you for your message. I see that your card is declined due to insufficient funds/over credit limit transactions. Could you please contact your card issuing bank to check your available limit? You can also try using a different card to check if that helps.

 

Thank you,

Pradeep

Upwork
64b6167d
Community Member

Not solved still, I have tried it severally 

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