Billing & payments - can't add (or save) credit card details

[ea7f4e9c]

I was redirected by the chatbot to this community forum, so wondering if anyone else has the same issue as I do.

I just tried to add a first billing method by creditcard via this profile page: https://www.upwork.com/nx/payments/deposit-methods

See screenshot attached (now filled out with fake data), but with my own correct credit card details filled out, when I want to press "Save" to save the payment details, the form gives me these error messages, as if I haven't filled out the necessary fields. 

Anyone familiar with these issues and/or a solution to this? 

[BojanS · Accepted solution]

Thanks for reaching out to us, Mark.

Could you please clear your cache and cookies or log in with another browser to check if you’re still experiencing the same issue?

Let us know if the issue persists.

[ea7f4e9c]

Hi Bojan,

apparently a cookie/caching issue, your abovementioned solution worked!

Thanks!

Mark

[651a79ae]

Having the same issue, clearing cookies/cache did not solve...

[ArjayM]

Hi Anji,

Thank you for reaching out to us. I have checked and it looks like you've successfully added your Credit Card as a payment method to your account. Let me know if you still need assistance with this. Thank you!